Cluster HR Manager – Hotel Group, London
Location: London
Salary: £50,000 – £60,000 per annum (dependent on experience)
We are looking for an experienced and people-focused Cluster HR Manager to lead the HR function across a portfolio of 4–5 hotels in London.This is a fantastic opportunity for an HR professional with a strong hospitality background to make a real impact across multiple properties, working closely with General Managers and department heads to build a positive, high-performing culture.
You'll be the go-to HR expert for each hotel in the cluster, balancing hands-on operational support with strategic people initiatives that drive engagement, retention, and service excellence.
Responsibilities
- Act as the primary HR business partner for General Managers and Heads of Department across all hotels in the cluster
- Manage the full employee lifecycle: recruitment, onboarding, performance management, and offboarding
- Provide expert guidance on employee relations matters, including disciplinaries, grievances, and absence management
- Ensure compliance with UK employment law and internal HR policies across all sites
- Lead on recruitment strategy to attract and retain top talent in a competitive London hospitality market
- Support and coach line managers on people management best practice
- Drive employee engagement initiatives and help foster a positive workplace culture across the cluster
- Oversee HR administration, payroll liaison, and HRIS data accuracy for all properties
- Manage training and development plans, including compliance and mandatory training
- Support with workforce planning, budgeting, and headcount reporting
- Champion diversity, equity, and inclusion initiatives across the cluster
Requirements
- Proven HR management experience within a multi-site or cluster hotel/hospitality environment
- Strong working knowledge of UK employment law and best practice
- CIPD Level 5 or above (or equivalent experience)
- Excellent interpersonal and communication skills, with the ability to build trusted relationships at all levels
- Confident handling complex employee relations cases independently
- Highly organised, with the ability to manage competing priorities across multiple sites
- A proactive, hands-on approach with a genuine passion for hospitality and people
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Cluster Human Resources Manager - Hotel Group, London employer: COREcruitment
As a Luxury Hotel Events Operations Lead in London, you will thrive in a vibrant and dynamic work culture that prioritises excellence and creativity. The company offers competitive salaries reflective of luxury hospitality standards, alongside ample opportunities for professional growth and development within a prestigious environment. Join a team that values collaboration and innovation, ensuring every event is a memorable experience for guests.
