Bench General Manager - Growing QSR Brand

Location: London - Multi-Site / Bench
Salary: Up to £45,000 DOE
Bonus: 20% annual performance bonus
Start Date: Immediate / ASAP

Role Summary

We are seeking an experienced General Manager to join the London Bench of a rapidly growing, high-volume QSR business.

This is an ideal opportunity for a strong, hands-on QSR General Manager who enjoys working across different locations, supporting high-volume operations and stepping into permanent site leadership opportunities as the business continues to grow.

As a Bench GM, you will play a key role in maintaining operational standards, supporting restaurant teams, covering management vacancies and providing leadership across multiple London locations when required.

Key Responsibilities

• Support the London restaurant estate across operational and leadership requirements
• Step into General Manager positions where required, including permanent and interim opportunities
• Lead high-volume QSR operations and ensure consistently high standards
• Coach, develop and support management teams and front-line colleagues
• Drive sales, profitability and operational performance
• Manage P&L performance and key operational KPIs
• Maintain strong labour, food cost, waste and stock control
• Deliver an exceptional guest experience and uphold operational standards
• Support recruitment, onboarding, training and retention
• Ensure full compliance with food safety, health & safety and company procedures
• Support new openings, operational projects and business initiatives across London
• Provide additional leadership support during periods of high demand or management transition
• Identify opportunities for continuous improvement across the estate

Candidate Requirements

• Proven experience as a General Manager within QSR, fast casual or a high-volume hospitality environment
• Strong multi-site or multi-location experience would be highly desirable
• Comfortable working across different London locations
• Strong commercial awareness with experience managing P&L and operational KPIs
• Excellent leadership and people management skills
• Hands-on, energetic and adaptable management style
• Able to quickly establish credibility within new teams and locations
• Comfortable operating in a fast-paced, high-pressure environment
• Strong understanding of food safety, health & safety and operational compliance
• Experience within a structured, high-growth brand environment preferredFlexible approach to supporting different sites and business requirements

London Bench

The Bench GM will support different locations across London depending on business requirements.

This could include:

• Covering GM vacancies
• Supporting underperforming or high-volume restaurants
• Providing leadership during management transitions
• Supporting new restaurant openings
• Assisting with training and development of management teams
• Moving into permanent GM opportunities as the London estate continues to expand

Package

• Salary: Up to £45,000 depending on experience
• Bonus: 20% annual performance bonus
• Opportunity to join a rapidly growing QSR business
• Strong progression opportunities as the London estate continues to expand
• Ex