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For Companies At a Glance
- Tasks: Lead guest experience strategy and operations at a major venue in London.
- Company: Join a leading sports and entertainment organisation making waves in the industry.
- Benefits: Enjoy a competitive salary and the chance to work in a vibrant environment.
- Why this job: Shape unforgettable experiences and inspire teams while making a real impact.
- Qualifications: Senior leadership experience in sports, hospitality, or leisure sectors required.
- Other info: This is a maternity cover role for 6-9 months with exciting challenges.
The predicted salary is between 85000 - 119000 £ per year.
Job Description
Venue Experience Director – Maternity Cover, London, £119,000 Pro Rata
A leading sports and entertainment organisation is seeking a dynamic Venue Experience Director to oversee guest experience strategy and operations at a major venue in London, covering a 6-9 month maternity contract.
The Role:
- Drive exceptional guest satisfaction and deliver memorable experiences.
- Lead and inspire cross-functional teams to ensure operational excellence.
- Oversee partnerships with key service providers, ensuring quality and innovation.
- Use data insights and operational expertise to enhance the overall visitor journey.
- Manage budgets, plan large-scale events, and ensure smooth delivery across all touchpoints.
The Ideal Candidate:
- Senior leadership experience in sports, hospitality, or leisure sectors.
- Proven track record of shaping and delivering premium guest experiences.
- Strong commercial and operational acumen, with experience managing large teams.
- Excellent stakeholder management and project leadership skills.
- Passion for creating engaging, high-quality environments for diverse audiences.
Venue Experience Director employer: COREcruitment Ltd
Contact Detail:
COREcruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venue Experience Director
✨Tip Number 1
Network with professionals in the sports and entertainment industry. Attend relevant events or conferences where you can meet people who work in similar roles. Building these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 2
Research the latest trends in guest experience within the venue management sector. Being knowledgeable about current innovations and best practices will help you stand out during discussions and interviews.
✨Tip Number 3
Prepare to showcase your leadership skills by gathering examples of how you've successfully managed teams and projects in the past. Be ready to discuss specific challenges you've faced and how you overcame them to enhance guest experiences.
✨Tip Number 4
Familiarise yourself with the venue's operations and any recent changes or developments. This knowledge will not only demonstrate your genuine interest in the role but also allow you to suggest tailored strategies for improving guest satisfaction.
We think you need these skills to ace Venue Experience Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sports, hospitality, or leisure sectors. Emphasise your leadership roles and any specific achievements related to guest experience and operational excellence.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating memorable guest experiences. Mention specific examples of how you've driven satisfaction and led teams in previous roles, aligning your experience with the job description.
Highlight Data-Driven Insights: Since the role involves using data insights to enhance visitor journeys, include examples of how you've successfully used data to inform decisions and improve guest experiences in your past positions.
Showcase Stakeholder Management Skills: Demonstrate your ability to manage stakeholders effectively. Provide examples of successful partnerships you've overseen and how you ensured quality and innovation in service delivery.
How to prepare for a job interview at COREcruitment Ltd
✨Showcase Your Leadership Skills
As a Venue Experience Director, you'll need to lead and inspire teams. Be prepared to share specific examples of how you've successfully managed teams in the past, particularly in high-pressure environments like sports or hospitality.
✨Demonstrate Your Guest-Centric Approach
This role is all about enhancing guest experiences. Think of instances where you've gone above and beyond to ensure customer satisfaction, and be ready to discuss how you would apply that mindset in this new position.
✨Highlight Your Operational Expertise
The ideal candidate should have strong operational acumen. Prepare to talk about your experience with managing budgets, planning events, and using data insights to improve visitor journeys. Specific metrics or outcomes can really make your case stronger.
✨Prepare for Stakeholder Management Questions
Given the importance of partnerships in this role, expect questions about how you've managed relationships with key stakeholders. Have examples ready that illustrate your ability to collaborate effectively and drive results through teamwork.
