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For Companies At a Glance
- Tasks: Manage hotel systems and support teams globally for optimal performance.
- Company: Join a stylish, forward-thinking hospitality group based in London.
- Benefits: Enjoy a competitive salary and various corporate perks.
- Why this job: Be part of a dynamic team driving efficiency and innovation in hospitality.
- Qualifications: Experience with hotel systems like MEWS or Pxier is essential.
- Other info: Full-time office-based role at the London HQ.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Hotel Systems Manager – International Hotel Group
Location: London HQ (full-time office based)
Salary: Competitive + Benefits
A stylish and forward-thinking hospitality group is seeking a Hotel Systems Manager to take ownership of its property management systems and front-office processes. This individual will be responsible for ensuring the smooth operation of MEWS and Pxier platforms, providing support to hotel teams globally, and driving efficiency through system optimisation and process development.
Responsibilities
- Manage user maintenance in MEWS and integrated software platforms such as Pxier.
- Handle configuration updates and documentation within MEWS and Pxier.
- Conduct routine evaluations and streamline system setups for optimal performance.
- Coordinate online training for new employees and provide ongoing user support.
- Oversee MEWS case management, ensuring timely resolution of support tickets.
- Provide global support for PMS-related front desk operations.
- Collaborate on development projects for MEWS and Pxier, including beta and pilot testing.
- Analyse work processes and develop SOPs for front office operations.
- Ensure quality and consistency in operational processes, supporting local hotel teams.
- Generate and distribute operational and performance reports as required.
- Assist with distribution and rate loading tasks.
Requirements
- Previous experience managing hotel systems (ideally MEWS, Pxier, or similar PMS platforms).
- Strong technical and analytical skills, with the ability to streamline processes.
- Excellent communication and training abilities to support hotel teams globally.
- Detail-oriented with a focus on accuracy, compliance, and quality.
- Proactive problem-solver with experience in support ticket management.
Systems Manager employer: COREcruitment Ltd
Contact Detail:
COREcruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Manager
✨Tip Number 1
Familiarise yourself with MEWS and Pxier platforms before applying. Understanding their functionalities and common issues can give you an edge during interviews, as you'll be able to discuss specific scenarios and solutions.
✨Tip Number 2
Network with professionals in the hospitality tech industry. Attend relevant events or join online forums where you can connect with current Systems Managers or those who have experience with hotel management systems.
✨Tip Number 3
Prepare to showcase your problem-solving skills. Think of examples from your past experiences where you've successfully resolved technical issues or improved processes, as these will resonate well with the hiring team.
✨Tip Number 4
Demonstrate your training abilities by preparing a brief outline of how you would conduct training for new users on MEWS and Pxier. This shows initiative and your understanding of the role's requirements.
We think you need these skills to ace Systems Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with hotel systems, particularly MEWS and Pxier. Use specific examples to demonstrate your technical and analytical skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and detail how your previous experience aligns with the responsibilities of the Systems Manager role. Mention your problem-solving abilities and training experience.
Showcase Your Technical Skills: Clearly outline your technical skills related to property management systems. Include any certifications or training you've completed that are relevant to the role.
Highlight Communication Skills: Since the role involves supporting hotel teams globally, emphasise your communication and training abilities. Provide examples of how you've successfully trained others or resolved issues in past roles.
How to prepare for a job interview at COREcruitment Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with property management systems, especially MEWS and Pxier. Be prepared to discuss specific examples of how you've optimised these systems in previous roles.
✨Demonstrate Your Problem-Solving Abilities
Prepare to share instances where you've successfully resolved support tickets or streamlined processes. This will show your proactive approach and ability to handle challenges effectively.
✨Emphasise Communication Skills
Since the role involves training and supporting hotel teams globally, be ready to discuss your communication style. Share examples of how you've effectively trained others or collaborated on projects.
✨Be Detail-Oriented
Given the focus on accuracy and compliance, it’s important to convey your attention to detail. You might want to mention any experiences where your meticulousness led to improved operational outcomes.
