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- Tasks: Lead and inspire teams to create unforgettable guest experiences at a luxury estate.
- Company: Join a prestigious 5-star luxury estate in beautiful Surrey.
- Benefits: Competitive salary, career growth, and the chance to work in a stunning environment.
- Why this job: Elevate guest journeys and make a real impact in luxury hospitality.
- Qualifications: Experience in luxury guest services and strong leadership skills required.
- Other info: Dynamic role with opportunities to innovate and enhance service excellence.
The predicted salary is between 35000 - 46000 £ per year.
We are seeking an exceptional Guest Experience Manager to join a 5* luxury estate in Surrey. This is an exciting opportunity for a service-driven hospitality professional to elevate the guest journey across every touchpoint and ensure our resort continues to deliver unforgettable, personalised experiences.
As Guest Experience Manager, you will lead our front-of-house, concierge, and guest relations teams, ensuring warm, intuitive, and seamless service at every stage of the guest journey. With a strong eye for detail and a passion for luxury hospitality, you will champion service excellence, enhance brand standards, and deliver memorable moments for every guest.
Responsibilities- Lead, coach, and inspire guest-facing teams to deliver consistently exceptional service
- Oversee the full guest journey, from pre-arrival communication to post-stay follow-up
- Manage all VIP and VVIP stays, ensuring tailored and personalised experiences
- Monitor guest feedback, analyse trends, and drive continuous improvement
- Collaborate closely with F&B, Spa, Rooms Division, and Events to ensure seamless operations
- Support the implementation of guest experience initiatives and new service programs
- Maintain a strong presence on the floor, engaging guests and mentoring your team
- Experience in a guest experience, front-of-house, or rooms leadership role in a luxury hotel or resort
- Forbes or LQA (Leading Quality Assurance) experience is essential
- A natural people leader with excellent communication and emotional intelligence
- Passionate about personalised, high-touch guest service
- Well-organised, proactive, and able to thrive in a fast-paced luxury environment
- Strong problem-solving skills with the ability to remain calm and professional under pressure
Guest Experience Manager in Surrey employer: COREcruitment Ltd
Contact Detail:
COREcruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the hunt for a Guest Experience Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Show up in style! If you get the chance to attend industry events or job fairs, make sure to dress the part and bring your A-game. First impressions matter, especially in luxury hospitality, so be ready to charm everyone you meet.
✨Tip Number 3
Practice your pitch! Be prepared to talk about your experience and how it aligns with the role of Guest Experience Manager. Highlight your passion for personalised service and any relevant achievements that showcase your ability to elevate guest experiences.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are key traits for a Guest Experience Manager.
We think you need these skills to ace Guest Experience Manager in Surrey
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for luxury hospitality shine through! Share specific examples of how you've gone above and beyond to create memorable experiences for guests. We want to see that you truly care about making every guest feel special.
Tailor Your Application: Make sure to customise your CV and cover letter for the Guest Experience Manager role. Highlight relevant experience in guest relations and leadership, and don’t forget to mention any Forbes or LQA experience. We appreciate when candidates take the time to align their skills with our needs!
Be Authentic: We love genuine personalities! Don’t be afraid to let your unique voice come through in your application. Share your story and what drives you in the hospitality industry. Authenticity can really set you apart from other candidates.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at COREcruitment Ltd
✨Know the Luxury Game
Familiarise yourself with the luxury hospitality sector, especially the specific estate you're interviewing for. Understand their brand values and what sets them apart. This will help you tailor your responses and show that you're genuinely interested in elevating the guest experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in previous roles, particularly in high-pressure environments. Highlight your coaching style and how you've inspired others to deliver exceptional service. This is crucial for a Guest Experience Manager role, so be ready to discuss your approach to team dynamics.
✨Emphasise Personalisation
Think of specific instances where you've gone above and beyond to create personalised experiences for guests. Be ready to share these stories during the interview, as this aligns perfectly with the role's focus on tailored guest journeys.
✨Be Ready to Problem-Solve
Prepare for situational questions that test your problem-solving skills. Think about challenges you've faced in previous roles and how you handled them. Demonstrating your ability to remain calm and professional under pressure will show that you're the right fit for a fast-paced luxury environment.
