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- Tasks: Lead the booking platform, ensuring a smooth user experience from start to finish.
- Company: Join a scaling hospitality business focused on enhancing customer interactions.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Shape customer experiences and drive real impact in a dynamic environment.
- Qualifications: Experience in booking systems and strong analytical skills are essential.
- Other info: Collaborate with diverse teams and leverage data to optimise the booking journey.
The predicted salary is between 36000 - 60000 £ per year.
We’re on the lookout for a strategic thinker and detail-oriented optimiser who will own the end-to-end booking platform for a scaling hospitality business. This is a unique opportunity to shape how thousands of customers interact with the brand—from their first click to final confirmation—ensuring every step is smooth, smart, and conversion-focused.
As Booking Product Manager, you will sit at the heart of customer experience, marketing, sales, and IT. You will be the driving force behind continuous improvement, using data and insights to boost conversions, enhance usability, and deliver real value across the entire booking funnel.
The role:
- Ensure reliability, enhance user experience, and collaborate with IT to evolve system capabilities.
- Use data, A/B testing, and strategic upsell/cross-sell tactics to increase booking rates and customer value.
- Partner with marketing, sales, finance, and IT to create a seamless, high-performing booking journey.
- Act on feedback, improve usability, and reduce booking-related queries through smart UX enhancements.
- Monitor user behaviour, industry trends, and competitor benchmarks to keep our booking journey best-in-class.
Experience:
- Proven experience in booking systems, CRO, or digital CX.
- Strong analytical skills and A/B testing expertise.
- Confident working across teams and external partners.
- Proficiency with tools like Google Analytics, UX/CRO platforms.
- Technical know-how of booking platforms, payment systems, and integrations.
- Hospitality, entertainment, or leisure industry experience.
- Familiarity with CRM tools and automation platforms.
Product Manager employer: COREcruitment Ltd
Contact Detail:
COREcruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager
✨Tip Number 1
Familiarise yourself with the latest trends in booking systems and customer experience. This will not only help you understand the industry better but also allow you to speak confidently about how you can contribute to our platform during interviews.
✨Tip Number 2
Network with professionals in the hospitality and digital CX sectors. Attend relevant events or webinars where you can meet potential colleagues and learn more about the challenges they face, which can give you insights to discuss during your application process.
✨Tip Number 3
Brush up on your analytical skills, especially with tools like Google Analytics and A/B testing platforms. Being able to demonstrate your proficiency in these areas will set you apart as a candidate who can drive data-informed decisions.
✨Tip Number 4
Prepare examples of past projects where you've successfully improved user experience or increased conversion rates. Having concrete stories ready will showcase your ability to deliver real value and align with our goals at StudySmarter.
We think you need these skills to ace Product Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in booking systems, conversion rate optimisation (CRO), and digital customer experience. Use specific examples that demonstrate your analytical skills and familiarity with tools like Google Analytics.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing user experiences and detail how your strategic thinking can contribute to the company's goals. Mention your experience with A/B testing and how it has positively impacted previous projects.
Showcase Your Analytical Skills: Provide concrete examples of how you've used data to drive decisions in past roles. Highlight any successful projects where you improved booking rates or user experience through data-driven insights.
Research the Company: Familiarise yourself with the company's booking platform and its current user experience. Understanding their challenges and opportunities will allow you to tailor your application and demonstrate your knowledge during the interview process.
How to prepare for a job interview at COREcruitment Ltd
✨Showcase Your Analytical Skills
As a Product Manager, you'll need to demonstrate your strong analytical skills. Be prepared to discuss specific examples of how you've used data and A/B testing in previous roles to drive improvements in booking systems or customer experiences.
✨Understand the Booking Journey
Familiarise yourself with the entire booking process from start to finish. Be ready to talk about how you would enhance user experience and increase conversion rates at each stage of the journey, using insights from user behaviour and industry trends.
✨Collaborate Across Teams
This role requires working closely with various departments. Prepare to share examples of how you've successfully collaborated with marketing, sales, and IT teams in the past to create seamless customer experiences and improve booking processes.
✨Stay Updated on Industry Trends
Research current trends in the hospitality and leisure industries. Being knowledgeable about competitors and emerging technologies will show your passion for the field and your commitment to keeping the booking journey best-in-class.
