COREcruitment Ltd is seeking a Service Delivery Manager to take ownership of the Help Desk in Peterborough. You will lead a growing team of Helpdesk Administrators, ensure a responsive, professional service from first contact to resolution, and drive improvements through data-driven actions.
You will own service standards, SLAs and KPIs, report on performance and risks, and develop processes, systems and customer communications to deliver a high-performing, customer-first service.
Helpdesk Delivery Manager: Lead & Elevate Customer Service in Peterborough employer: COREcruitment Ltd
Join a vibrant and growing hospitality group in the heart of London, where you will play a pivotal role in shaping the employee experience. With a strong focus on personal development and a supportive work culture led by an inspiring mentor, this position offers unique opportunities for growth and collaboration within a dynamic team. Enjoy the benefits of working in a fast-paced environment that values innovation and employee welfare, all while being part of a company with ambitious plans for the future.
