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- Tasks: Lead and enhance the guest experience for VIPs at a luxury hotel.
- Company: Join an iconic five-star hotel in the heart of London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Be the face of luxury hospitality and create unforgettable experiences for guests.
- Qualifications: Experience in luxury guest services and a passion for exceptional hospitality.
- Other info: Work with a talented team in a prestigious setting.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an exceptional Guest Experience Manager to join the leadership team of one of London’s most iconic luxury five-star hotels. This is a highly visible, guest-facing role with a strong emphasis on delivering an exceptional, highly personalised experience for all suite guests, ensuring they feel recognised, valued and impeccably cared for throughout their stay.
As Guest Experience Manager, you will oversee the day-to-day operations of the Guest Services teams, ensuring every arrival, departure and interaction reflects the highest standards of five-star hospitality. A key focus of this role is the end-to-end journey of our suite guests, from pre-arrival planning and bespoke in-stay experiences to seamless departures and thoughtful follow-up. You will act as a senior ambassador for the hotel, building genuine relationships with VIPs, repeat guests and high-profile clientele.
Responsibilities
- Lead, motivate and develop the Guest Services team
- Personally oversee and enhance the experience of all suite and VIP guests
- Ensure flawless guest journeys from pre-arrival to post-departure
- Act as the senior point of contact for suite guests, VIPs and special requests
- Resolve guest concerns with discretion, empathy and efficiency
- Drive luxury service standards aligned with the hotel’s brand and reputation
- Work closely with Housekeeping, F&B and Reservations to deliver seamless, personalised experiences for suite guests
- Support recruitment, training and development, with a particular focus on intuitive, anticipatory service
Requirements
- Proven experience in a Guest Services, Front Office management role within a luxury five-star hotel
- Demonstrated experience working with suite-level, VIP or UHNW guests
- A genuine passion for bespoke, detail-driven hospitality
- Impeccable communication skills and a warm, confident leadership style
- Calm, polished and solutions-focused under pressure
- A natural host with a strong understanding of luxury expectations
Guest Experience Manager in London employer: COREcruitment Ltd
Contact Detail:
COREcruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even reach out to former colleagues. You never know who might have the inside scoop on a Guest Experience Manager role!
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for luxury service shine through. Share stories that highlight your experience with VIP guests and how you’ve gone above and beyond to create memorable experiences.
✨Tip Number 3
Research the hotel! Before any interview, dive deep into the hotel's values, mission, and guest experience philosophy. This will not only help you tailor your answers but also show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you’re serious about joining our iconic hotel family. Don’t miss out on the chance to be part of something special!
We think you need these skills to ace Guest Experience Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for luxury hospitality shine through! Share specific examples of how you've gone above and beyond to create memorable experiences for guests. We want to see that you genuinely care about making every guest feel special.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your experience with VIPs and suite-level guests, and connect your skills to the responsibilities listed in the job description. We appreciate when candidates take the time to align their background with what we’re looking for!
Be Personable and Professional: Your written application is your first chance to make an impression, so keep it friendly yet professional. Use a warm tone that reflects your personality while maintaining a polished style. Remember, we’re looking for someone who can build genuine relationships with our guests!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at this iconic hotel!
How to prepare for a job interview at COREcruitment Ltd
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Understand its history, values, and what sets it apart in the luxury market. This knowledge will not only impress the interviewers but also help you articulate how you can enhance the guest experience.
✨Showcase Your Guest-Centric Approach
Prepare specific examples from your past experiences where you went above and beyond for guests. Highlight situations where you resolved issues with empathy and efficiency, as this aligns perfectly with the role's emphasis on delivering exceptional service.
✨Demonstrate Leadership Skills
As a Guest Experience Manager, you'll be leading a team. Be ready to discuss your leadership style and how you've motivated teams in the past. Share instances where you developed team members or improved service standards, showcasing your ability to drive luxury service.
✨Practice Calmness Under Pressure
Luxury hospitality often involves high-pressure situations. Think of scenarios where you had to remain calm and solutions-focused. Practising responses to potential guest concerns or operational challenges will show that you're prepared for the demands of the role.
