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For Companies At a Glance
- Tasks: Lead the membership journey, ensuring a top-notch experience for all members.
- Company: Vibrant premium leisure environment in Hertfordshire.
- Benefits: Competitive salary, dynamic work culture, and opportunities for personal growth.
- Why this job: Make a real impact by enhancing member experiences and driving community engagement.
- Qualifications: Experience in membership management and excellent communication skills.
- Other info: Exciting events and a supportive team await you!
The predicted salary is between 36000 - 60000 £ per year.
Location: Hertfordshire
About the Role
“Have you been looking for a chance to make a big impact in a vibrant, premium environment?” I am looking for a proactive Membership Manager who loves creating great member experiences and can blend organisation, communication and commercial insight to lead the full membership journey across Golf, Leisure and Racquets. From onboarding to renewals, member communications to social events, this role is all about delivering a seamless, elevated experience — while driving engagement, retention, and revenue growth.
Key Responsibilities
- Take ownership of the new member journey — from sign-up to full engagement — ensuring every new joiner feels welcomed and valued.
- Maintain accurate and up-to-date membership data across systems.
- Partner with operational teams in Golf, Academy, Leisure and Racquets to ensure a consistently first-class experience.
- Oversee the full renewal process — planning campaigns, coordinating communications, tracking progress and ensuring timely completions.
- Manage all membership administration, billing and payments, working closely with Finance to maintain accuracy and resolve any queries.
- Act as the main point of contact for members, providing friendly, professional support and problem-solving.
- Deliver regular communications and touchpoints to keep members engaged and connected.
- Identify opportunities for upgrades or additional services and convert them through thoughtful engagement.
- Plan and deliver an exciting calendar of member events and social activities that strengthen community and drive participation.
- Work with Operations and Food & Beverage teams to deliver memorable, high-quality events.
- Capture and analyse member feedback to continually enhance the experience.
- Keep records up to date across membership and CRM systems.
- Report on key metrics – membership trends, renewals, upgrades and engagement levels – with recommendations for improvement.
- Handle all member data responsibly, ensuring GDPR compliance and confidentiality.
About You
Experienced in membership management.
Golf & Leisure Membership Manager in London employer: COREcruitment Ltd
Contact Detail:
COREcruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Golf & Leisure Membership Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the golf and leisure industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers or attend interviews, let your passion for creating great member experiences shine through. Share stories of how you've made a difference in previous roles — it’s all about making that personal connection.
✨Tip Number 3
Be proactive in your follow-ups! After meeting someone or attending an interview, drop them a quick email to thank them for their time and reiterate your interest. It shows you're keen and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to check our website regularly for new opportunities! We’re always looking for passionate individuals who can help us elevate member experiences. Applying directly through our site gives you a better chance to stand out!
We think you need these skills to ace Golf & Leisure Membership Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for creating amazing member experiences shine through. We want to see how you can bring that vibrant energy to our team!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in membership management. We love seeing how your skills align with our needs, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you’re the perfect fit for the role without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at COREcruitment Ltd
✨Know Your Membership Journey
Familiarise yourself with the entire membership journey, from onboarding to renewals. Be ready to discuss how you would enhance each stage and create a seamless experience for members.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with members in previous roles. Highlight your ability to engage and retain members through thoughtful communication and events.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you manage multiple tasks, such as coordinating events and handling membership data. Share specific tools or methods you use to stay organised and ensure accuracy.
✨Bring Data Insights to the Table
Understand the importance of data in membership management. Be ready to discuss how you’ve used metrics to drive engagement and retention, and how you would apply this knowledge in the new role.
