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- Tasks: Lead a dynamic customer service team and drive satisfaction in the B2B drinks industry.
- Company: Join an ambitious startup disrupting the UK drinks trade.
- Benefits: Competitive salary, performance bonuses, and professional development opportunities.
- Why this job: Fast-track your career while working with globally recognised brands in a vibrant environment.
- Qualifications: Experience in customer service leadership and a passion for exceptional customer experiences.
- Other info: Collaborative culture with opportunities for growth in a fast-paced setting.
The predicted salary is between 36000 - 60000 ÂŁ per year.
This is a rare chance to join an ambitious B2B drinksâindustry startup at the very beginningâgiving you the opportunity to fastâtrack your career, shape your role, and grow as they disrupt the UK drinks trade with an innovative, profitâboosting platform.
This role will be 5 days per week in the West London office.
What this business offers:
- A competitive salary and performanceâbased bonuses.
- Opportunities for professional development and career growth.
- The chance to work with globally recognized brands in an exciting and dynamic industry.
- A collaborative and supportive work culture.
Customer Service Manager responsibilities include:
- Lead, coach and develop the Customer Service team, ensuring high performance, accountability and engagement.
- Own the customer service strategy, setting clear standards, processes and service levels that align with business goals.
- Oversee buyer and customer onboarding, ensuring a seamless, professional and efficient experience for all new partners.
- Manage customer service operations, resolving escalations and ensuring timely, accurate support for all B2B customers.
- Monitor key metrics and data, including service levels, response times, customer satisfaction and process performance.
- Gather customer insights and feedback, using this information to improve processes, products, and overall customer experience.
- Drive continuous improvement, identifying opportunities to streamline workflows, reduce friction, and enhance support tools.
- Collaborate crossâfunctionally with commercial, operations, supply chain and marketing teams to ensure alignment and service excellence.
The Ideal Customer Service Manager candidate:
- Proven experience in a customer service leadership role, ideally in FMCG, drinks, hospitality or B2B environments.
- Strong people manager with a track record of building, coaching and motivating highâperforming teams.
- Excellent communicator with the ability to influence, problemâsolve and collaborate crossâfunctionally.
- Dataâdriven mindset with experience using metrics to improve performance.
- Passionate about delivering exceptional customer experiences and creating efficient, scalable processes.
- Highly organised, proactive and comfortable working in a fastâmoving growth business.
Customer Service Manager in London employer: COREcruitment Ltd
Contact Detail:
COREcruitment Ltd Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Service Manager in London
â¨Tip Number 1
Network like a pro! Reach out to people in the drinks industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer service approach and think of examples from your experience that align with their values. This will show you're genuinely interested and ready to contribute.
â¨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience make you the perfect fit for the Customer Service Manager role. Keep it concise but impactfulâhighlight your leadership style and data-driven mindset.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Manager in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Customer Service Manager role. Highlight your experience in leading teams and driving customer satisfaction, as these are key for us at StudySmarter.
Showcase Your Achievements: Donât just list your responsibilities; showcase your achievements! Use metrics to demonstrate how youâve improved service levels or customer satisfaction in previous roles. We love data-driven results!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why youâre passionate about the drinks industry and how your skills align with our goals. Keep it engaging and personal â we want to get to know you!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you donât miss out on any updates from us at StudySmarter!
How to prepare for a job interview at COREcruitment Ltd
â¨Know Your Stuff
Before the interview, make sure you understand the B2B drinks industry and the specific challenges it faces. Research the companyâs platform and think about how your experience can help them drive customer satisfaction and operational success.
â¨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to lead a team effectively. Prepare examples of how you've built, coached, and motivated teams in the past. Be ready to discuss your leadership style and how you handle challenges within a team.
â¨Be Data-Driven
This role requires a strong focus on metrics. Come prepared with examples of how you've used data to improve customer service operations. Think about specific metrics you've monitored and how they influenced your decision-making.
â¨Emphasise Collaboration
The job involves working cross-functionally, so highlight your experience collaborating with other departments. Prepare to discuss how you've worked with marketing, operations, or supply chain teams to enhance customer experiences and streamline processes.
