Swing It, Drive It, Play It is seeking a Customer Experience Manager in London to own the performance of our venues with a focus on customer experience, commercial results, and operational efficiency. The role is office-based in central London with regular site visits, and you will shape how the concept runs and scales to future sites.
You will own the Arketa booking system and membership lifecycle, track KPIs, and lead initiatives to boost memberships.
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London Customer Experience & Membership Lead employer: COREcruitment Ltd
Join a vibrant and growing hospitality group in the heart of London, where you will play a pivotal role in shaping the employee experience. With a strong focus on personal development and a supportive work culture led by an inspiring mentor, this position offers unique opportunities for growth and collaboration within a dynamic team. Enjoy the benefits of working in a fast-paced environment that values innovation and employee welfare, all while being part of a company with ambitious plans for the future.
