Visitor Operations Manager in Kingston upon Hull

Visitor Operations Manager, Somerset, £50,000

I am super excited to be working with a high-end visitor attraction in Somerset is seeking an experienced Operations Manager to oversee the smooth running of the venue. This role combines operational leadership with a strong commercial focus, ensuring exceptional service standards while supporting revenue growth across ticketing, retail, and events.

Responsibilities:

• Lead day-to-day venue operations to ensure an efficient visitor experience
• Manage and motivate front-of-house and retail team
• Monitor performance, budgets, and commercial opportunities to drive profitability
• Collaborate with marketing, sales, and events teams
• Ensure compliance with health & safety and accessibility standards
• Oversee retail operations including merchandising, stock control, and sales performance

The Ideal candidate:

• Proven experience in operations or venue management within attractions, hospitality, or leisure
• Commercially astute with a track record of driving revenue and efficiency
• Strong leadership, organisation, and communication skills
• Proactive, hands-on, and calm under pressure
• Flexible to work occasional evenings and weekends as required
• Passionate about delivering world-class visitor experiences