Information Technology Support Supervisor (City of London)

Are you an experienced IT professional with a strong background in hospitality? A prestigious group of luxury hotels in London is seeking an IT Operations Supervisor to take the lead on day-to-day technology operations across a cluster of high-profile properties.

Reporting to the IT Operations Manager, you will play a key role in maintaining and improving the IT infrastructure, systems, and services that support both hotel operations and exceptional guest satisfaction. You\’ll be a hands-on technical leader, ensuring smooth coordination across multiple hotel sites.

Key Responsibilities

• Supervise daily IT operations and support across multiple hotel properties
• Contribute to and execute IT strategies for multi-site coordination
• Diagnose and resolve technical issues with speed and efficiency
• Oversee network, AV, Wi-Fi, and security systems
• Maintain IT asset records and support planning and budgeting
• Ensure compliance with internal standards and external regulations

Experience:

• 2-4 years of IT operations experience, including 2+ in hospitality IT is essential
• Experience with PMS, POS, AV, and guest-facing technology
• Solid knowledge of networking, cloud systems, and cybersecurity
• Relevant certifications (ITIL, PMP, or CISSP) are advantageous
• Confident communicator able to support and train non-technical users
• Comfortable in a hands-on role, managing infrastructure and on-site tech