Head of Customer Experience

HEAD OF CUSTOMER EXPERIENCE – NORTH WALES

SENIOR-LEVEL OPPORTUNITY | RELOCATION CONSIDERED

We are proud to partner with an exceptional hospitality group renowned across the UK for their innovative HOTELS, RESTAURANTS, VENUES, BARS, and EVENT SPACES.

We’re looking for an experienced and ambitious Head of customer experience to lead and elevate the guest journey across multiple locations. If you have a strong background in customer experience, strategy implementation, and team leadership, this could be the perfect next step in your career.

The Head of customer experience:

LEADERSHIP: Inspire, mentor, and develop a high-performing CUSTOMER EXPERIENCE team.

GUEST EXPERIENCE: Manage escalations, analyse feedback, and drive continuous improvement.

STRATEGY & PLANNING: Implement initiatives to enhance service and satisfaction.

TEAM MANAGEMENT: Recruit, train, and develop teams to deliver exceptional service.

PERFORMANCE & QUALITY: Optimise processes for efficiency and excellence.

STAKEHOLDER ENGAGEMENT: Collaborate with internal and external partners to enhance

CUSTOMER EXPERIENCE.

COMPLIANCE: Ensure adherence to legal and industry standards.

ABOUT YOU:

Strong LEADERSHIP and ORGANISATIONAL skills, with the ability to multitask.

Proven experience in CUSTOMER EXPERIENCE MANAGEMENT, ideally in HOSPITALITY.

Commercially aware, with a STRATEGIC mindset.

Driven, adaptable, and confident in handling challenges.

Passionate about delivering OUTSTANDING GUEST EXPERIENCES.

If this sounds like you, get in touch! Send your CV to STUART HILLS or call 0207 790 2666 for a confidential chat.