Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire teams to create unforgettable guest experiences at a luxury estate.
- Company: Join a prestigious 5-star luxury estate in beautiful Surrey.
- Benefits: Competitive salary, career growth, and the chance to work in a stunning environment.
- Why this job: Elevate guest experiences and make a real impact in luxury hospitality.
- Qualifications: Passion for service excellence and experience in hospitality management.
- Other info: Dynamic role with opportunities to collaborate across various departments.
The predicted salary is between 41500 - 53000 £ per year.
We are seeking an exceptional Guest Experience Manager to join a 5* luxury estate in Surrey. This is an exciting opportunity for a service-driven hospitality professional to elevate the guest journey across every touchpoint and ensure our resort continues to deliver unforgettable, personalised experiences.
As Guest Experience Manager, you will lead our front-of-house, concierge, and guest relations teams, ensuring warm, intuitive, and seamless service at every stage of the guest journey. With a strong eye for detail and a passion for luxury hospitality, you will champion service excellence, enhance brand standards, and deliver memorable moments for every guest.
Responsibilities- Lead, coach, and inspire guest-facing teams to deliver consistently exceptional service
- Oversee the full guest journey, from pre-arrival communication to post-stay follow-up
- Manage all VIP and VVIP stays, ensuring tailored and personalised experiences
- Monitor guest feedback, analyse trends, and drive continuous improvement
- Collaborate closely with F&B, Spa, Rooms Division, and Events to ensure seamless operations
Guest Experience Manager employer: COREcruitment Ltd
Contact Detail:
COREcruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Experience Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get that interview, be sure to let your passion for luxury hospitality shine through. Share stories about how you've elevated guest experiences in the past – it’s all about making that personal connection.
✨Tip Number 3
Do your homework! Research the estate and its values before your interview. Understanding their brand standards and what makes them unique will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and really want to be part of our amazing team at the luxury estate.
We think you need these skills to ace Guest Experience Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for luxury hospitality shine through. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in the past. We want to see that you truly care about elevating the guest journey!
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. Highlight your leadership abilities and any relevant experience in managing guest relations or front-of-house teams. This will show us that you're a perfect fit for the role!
Be Detail-Oriented: Attention to detail is key in luxury hospitality. Double-check your application for any typos or formatting issues before hitting send. A polished application reflects your commitment to excellence, which is exactly what we’re looking for in a Guest Experience Manager.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of all applications. Plus, you’ll get to see more about our amazing estate and what we stand for!
How to prepare for a job interview at COREcruitment Ltd
✨Know the Luxury Game
Familiarise yourself with the luxury hospitality sector. Research the estate's unique offerings and understand what sets it apart from competitors. This knowledge will help you demonstrate your passion for providing exceptional guest experiences.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Highlight specific instances where your coaching and inspiration have resulted in improved service or guest satisfaction. This will show that you're ready to take charge of the front-of-house and concierge teams.
✨Emphasise Personalisation
Be ready to discuss how you would tailor experiences for VIP and VVIP guests. Think of creative ways to enhance their stay and make it memorable. This will illustrate your understanding of the importance of personalised service in luxury hospitality.
✨Feedback is Key
Demonstrate your ability to analyse guest feedback and implement improvements. Prepare to discuss how you've used feedback in the past to drive change and enhance service quality. This shows that you value continuous improvement and are committed to elevating the guest journey.
