Front of House Manager

Front of House Manager

Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the front office team to deliver five-star service and manage guest experiences.
  • Company: Join a luxury country house hotel in Surrey, known for its stunning interiors and exceptional service.
  • Benefits: Enjoy a full-time role with opportunities for training and development in a beautiful setting.
  • Why this job: Be the face of hospitality, creating memorable experiences in a prestigious environment.
  • Qualifications: Experience in luxury hotels, strong leadership skills, and a passion for outstanding service required.
  • Other info: This is a mid-senior level position, perfect for those looking to advance their hospitality career.

The predicted salary is between 36000 - 60000 £ per year.

Job Title: Front of House Manager – Luxury Hotel – Somerset

Salary: Up to £40,000 + bonus

Location: Somerset

I am currently recruiting for a Front of House Manager at this luxury hotel in Somerset. My client is looking for a confident, energetic and well‑organised individual to join this unique hotel. As Front of House Manager, you will assist with the day‑to‑day running of the hotel.

About the venue and company

  • Luxury hotel
  • Part of a Luxury Independent hotel group

About the position

  • Oversee the daily operations of the front office and maintain the highest standards
  • Act as an ambassador for the venue
  • Act as host and provide the highest level of customer service
  • Ensure VIP guests are acknowledged
  • Ensure that the guests receive a fantastic service from the moment they check in
  • Maintain good communication and working relationships with all hotel departments
  • Manage the front office rota

The successful candidate

  • Previous experience in a similar role with hotels
  • Must be well presented with flawless communication skills
  • Fluent in English, both written and spoken
  • A natural team leader
  • A bubbly personality

Company benefits

  • Bonus
  • Temporary accommodation on site
  • Training and development program
  • Company incentives

If you are keen to discuss the details further, please apply today or send your CV to ed@Corecruitment.com

Seniority Level

Mid‑Senior level

Employment Type

Full-time

Job Function

Management, Customer Service, and Training

Industries

Hospitality and Hotels and Motels

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Front of House Manager employer: COREcruitment Ltd

Join a prestigious luxury country house hotel in Surrey, where exceptional service and a warm, professional atmosphere define our work culture. As a Front of House Manager, you will not only lead a dedicated team but also enjoy opportunities for personal and professional growth in a stunning countryside setting that enhances the guest experience. With a commitment to excellence and employee development, we offer a rewarding environment for those passionate about hospitality.
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Contact Detail:

COREcruitment Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Front of House Manager

✨Tip Number 1

Familiarise yourself with the luxury hotel market in Surrey. Understanding the local competition and what sets this hotel apart can give you an edge during interviews, allowing you to speak confidently about how you can contribute to their unique guest experience.

✨Tip Number 2

Network with professionals in the hospitality industry, especially those who have experience in luxury hotels. Attend local events or join online forums to connect with others who can provide insights or even referrals for the Front of House Manager position.

✨Tip Number 3

Prepare to discuss specific examples of how you've handled guest complaints or feedback in previous roles. Highlighting your problem-solving skills and ability to maintain high service standards will demonstrate your suitability for the role.

✨Tip Number 4

Showcase your leadership style by preparing to discuss how you motivate and inspire teams. Think of ways you've successfully led a team in the past, as this is crucial for the Front of House Manager role where team dynamics are key to guest satisfaction.

We think you need these skills to ace Front of House Manager

Leadership Skills
Exceptional Communication Skills
Customer Service Excellence
Problem-Solving Skills
Attention to Detail
Experience with Hotel PMS (e.g. Opera)
Team Motivation and Development
Operational Management
Guest Relations Expertise
Scheduling and Budgeting
Conflict Resolution
Interdepartmental Collaboration
Immaculate Personal Presentation
Adaptability in a Fast-Paced Environment

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in front office or guest relations roles. Emphasise your leadership skills and any specific achievements that demonstrate your ability to deliver outstanding service.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the luxury hotel environment. Mention specific examples of how you've successfully managed teams and improved guest experiences in previous roles.

Highlight Relevant Skills: In your application, clearly outline your skills related to guest services, problem-solving, and communication. Mention your experience with hotel PMS systems, as this is crucial for the role.

Showcase Your Personal Presentation: Since the role requires immaculate personal presentation, consider including a professional photo in your application if appropriate. This can help convey your attention to detail and professionalism right from the start.

How to prepare for a job interview at COREcruitment Ltd

✨Showcase Your Hospitality Passion

Make sure to express your genuine passion for hospitality during the interview. Share specific examples of how you've gone above and beyond to ensure guest satisfaction in previous roles.

✨Demonstrate Leadership Skills

As a Front of House Manager, you'll need strong leadership abilities. Prepare to discuss your experience in motivating and inspiring teams, and provide examples of how you've successfully managed staff in high-pressure situations.

✨Familiarise Yourself with Hotel Operations

Brush up on your knowledge of hotel operations, particularly front office procedures and systems like Opera. Being able to discuss these in detail will show your preparedness and understanding of the role.

✨Prepare for Scenario-Based Questions

Expect scenario-based questions that assess your problem-solving skills. Think of past experiences where you handled guest complaints or operational challenges, and be ready to explain your thought process and outcomes.

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