Divisional Director – Facilities Management - London
About the Role
Our client is seeking an experienced, commercially minded Divisional Director to lead a portfolio of client contracts, develop operational leadership teams and drive sustainable business performance within the facilities management sector.
Reporting to the Chief Operations Officer, this is a senior leadership opportunity with responsibility for divisional performance, client relationships, operational excellence, profitability and growth.
The successful candidate will provide strategic direction while maintaining a strong understanding of operational delivery, ensuring that client expectations, colleague engagement and commercial objectives are consistently achieved.
Key Responsibilities
- Leadership & Development: Coach and develop Operations Managers, strengthen accountability and build a pipeline of future leadership talent.
- Operational Performance: Oversee service delivery, client satisfaction, health and safety, people outcomes and contractual performance across the division.
- Client Relationships: Build and maintain strong relationships with senior stakeholders, lead client reviews and escalations, and drive contract retention.
- Commercial Management: Take ownership of divisional financial performance, monitor costs and profitability, and make informed commercial decisions.
- Business Development: Support tenders, pricing, contract renewals, new business opportunities and the mobilisation of new contracts.
- Continuous Improvement: Identify opportunities to improve operational efficiency, service quality and performance while supporting environmental, social and governance commitments.
The Ideal Candidate
- Proven experience in a senior operational leadership role, ideally within facilities management or a related service-led environment.
- Strong people management skills, with experience coaching and developing operational managers.
- A track record of managing client contracts and delivering against service, financial and operational objectives.
- Excellent commercial awareness, including budget management, profitability and cost control.
- Experience managing senior stakeholders, resolving escalations and strengthening client partnerships.
- Involvement in tender processes, contract mobilisation, renewals or business growth.
- A proactive approach to continuous improvement, accountability and operational excellence.
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Division Director employer: COREcruitment Ltd
Join a vibrant and growing hospitality group in the heart of London, where you will play a pivotal role in shaping the employee experience. With a strong focus on personal development and a supportive work culture led by an inspiring mentor, this position offers unique opportunities for growth and collaboration within a dynamic team. Enjoy the benefits of working in a fast-paced environment that values innovation and employee welfare, all while being part of a company with ambitious plans for the future.
