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For Companies At a Glance
- Tasks: Lead a dynamic customer service team and drive commercial success in the B2B drinks industry.
- Company: Join an ambitious startup disrupting the UK drinks trade with innovative solutions.
- Benefits: Competitive salary, performance bonuses, and opportunities for professional growth.
- Why this job: Shape your role and fast-track your career in an exciting, collaborative environment.
- Qualifications: Experience in customer service leadership and a passion for exceptional customer experiences.
- Other info: Work in a fast-paced growth business with globally recognised brands.
The predicted salary is between 36000 - 60000 ÂŁ per year.
This is a rare chance to join an ambitious B2B drinks‑industry startup at the very beginning—giving you the opportunity to fast‑track your career, shape your role, and grow as they disrupt the UK drinks trade with an innovative, profit‑boosting platform.
This role will be 5 days per week in the West London office.
What this business offers:
- A competitive salary and performance‑based bonuses.
- Opportunities for professional development and career growth.
- The chance to work with globally recognized brands in an exciting and dynamic industry.
- A collaborative and supportive work culture.
Customer Service Manager responsibilities include:
- Lead, coach and develop the Customer Service team, ensuring high performance, accountability and engagement.
- Own the customer service strategy, setting clear standards, processes and service levels that align with business goals.
- Oversee buyer and customer onboarding, ensuring a seamless, professional and efficient experience for all new partners.
- Manage customer service operations, resolving escalations and ensuring timely, accurate support for all B2B customers.
- Monitor key metrics and data, including service levels, response times, customer satisfaction and process performance.
- Gather customer insights and feedback, using this information to improve processes, products, and overall customer experience.
- Drive continuous improvement, identifying opportunities to streamline workflows, reduce friction, and enhance support tools.
- Collaborate cross‑functionally with commercial, operations, supply chain and marketing teams to ensure alignment and service excellence.
The Ideal Customer Service Manager candidate:
- Proven experience in a customer service leadership role, ideally in FMCG, drinks, hospitality or B2B environments.
- Strong people manager with a track record of building, coaching and motivating high‑performing teams.
- Excellent communicator with the ability to influence, problem‑solve and collaborate cross‑functionally.
- Data‑driven mindset with experience using metrics to improve performance.
- Passionate about delivering exceptional customer experiences and creating efficient, scalable processes.
- Highly organised, proactive and comfortable working in a fast‑moving growth business.
If you are interested in having a chat about this role, please forward updated CVs to Mark@corecruitment.com.
Customer Service Manager employer: COREcruitment Ltd
Contact Detail:
COREcruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the drinks industry, especially those who work at startups. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills in action! If you can, create a portfolio or case studies that highlight your customer service successes. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Be ready to discuss how your experience aligns with their goals, especially in driving customer satisfaction and operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Manager role. Highlight your experience in leading teams and driving customer satisfaction, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the drinks industry and how you can contribute to our ambitious goals. Be genuine and let your personality come through—this is your moment to connect with us.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead and improve customer service operations. Numbers speak volumes, so if you’ve boosted satisfaction scores or streamlined processes, make sure we know about it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen and ready to jump into this exciting opportunity!
How to prepare for a job interview at COREcruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the B2B drinks industry and the specific challenges it faces. Research the company’s platform and think about how your experience can help them disrupt the market. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to lead a team effectively. Prepare examples of how you've built, coached, and motivated teams in the past. Be ready to discuss your leadership style and how you plan to engage and develop your future team.
✨Data-Driven Mindset
Since the role requires a data-driven approach, come equipped with examples of how you've used metrics to improve customer service performance. Discuss specific KPIs you've monitored and how they influenced your decision-making process.
✨Collaborative Spirit
This position involves working cross-functionally, so be prepared to talk about your experience collaborating with other departments. Share instances where you’ve successfully worked with marketing, operations, or supply chain teams to enhance customer satisfaction.
