Customer Relations Manager

My client is seeking a motivated and professional Customer Relations Manager to join their ever expanding commercial cleaning business. This role is critical in connecting their back-of-house operations where you’ll be the key point of contact ensuring that service quality, client needs, and operational execution align seamlessly across all cleaning contracts.

Requirements:

• Experience in customer service or client management within commercial cleaning or a related industry
• Excellent communication skills, both written and verbal
• Strong ability to interpret cleaning schedules, audits, and service reports
• Proven track record in managing service expectations and resolving client concerns

Responsibilities:

• Liaise between operations staff and management to ensure service standards are met
• Communicate client feedback and service requirements to the operations team clearly and effectively
• Provide regular reporting to the Director on client satisfaction, service performance, and contract updates
• Assist in resolving service issues quickly to maintain strong client relationship