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For Companies At a Glance
- Tasks: Lead a team to create unforgettable experiences for luxury hotel guests.
- Company: Join an iconic five-star hotel in the heart of London.
- Benefits: Competitive salary, career growth, and a chance to work with high-profile clientele.
- Why this job: Be the face of luxury hospitality and make every guest feel special.
- Qualifications: Experience in luxury guest services and a passion for exceptional hospitality.
- Other info: Dynamic role with opportunities to develop leadership skills in a prestigious environment.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an exceptional Guest Experience Manager to join the leadership team of one of London’s most iconic luxury five-star hotels. This is a highly visible, guest-facing role with a strong emphasis on delivering an exceptional, highly personalised experience for all suite guests, ensuring they feel recognised, valued and impeccably cared for throughout their stay.
As Guest Experience Manager, you will oversee the day-to-day operations of the Guest Services teams, ensuring every arrival, departure and interaction reflects the highest standards of five-star hospitality. A key focus of this role is the end-to-end journey of our suite guests, from pre-arrival planning and bespoke in-stay experiences to seamless departures and thoughtful follow-up. You will act as a senior ambassador for the hotel, building genuine relationships with VIPs, repeat guests and high-profile clientele.
Responsibilities
- Lead, motivate and develop the Guest Services team
- Personally oversee and enhance the experience of all suite and VIP guests
- Ensure flawless guest journeys from pre-arrival to post-departure
- Act as the senior point of contact for suite guests, VIPs and special requests
- Resolve guest concerns with discretion, empathy and efficiency
- Drive luxury service standards aligned with the hotel’s brand and reputation
- Work closely with Housekeeping, F&B and Reservations to deliver seamless, personalised experiences for suite guests
- Support recruitment, training and development, with a particular focus on intuitive, anticipatory service
Requirements
- Proven experience in a Guest Services, Front Office management role within a luxury five-star hotel
- Demonstrated experience working with suite-level, VIP or UHNW guests
- A genuine passion for bespoke, detail-driven hospitality
- Impeccable communication skills and a warm, confident leadership style
- Calm, polished and solutions-focused under pressure
- A natural host with a strong understanding of luxury expectations
Guest Experience Manager in City of London employer: COREcruitment Ltd
Contact Detail:
COREcruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy to reach out to current or former employees of the hotel you’re eyeing. Building relationships can open doors that applications alone can’t.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or even an informal chat, let your passion for guest experience shine through. Share stories that highlight your skills and how you’ve gone above and beyond for guests in the past.
✨Tip Number 3
Research the hotel inside out. Know their values, recent news, and what makes them stand out in the luxury market. This knowledge will not only impress during interviews but also help you tailor your approach to fit their unique style.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t forget to follow up after applying; it shows your enthusiasm!
We think you need these skills to ace Guest Experience Manager in City of London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for luxury hospitality shine through! Share specific examples of how you've gone above and beyond to create memorable experiences for guests. We want to see that you genuinely care about making every guest feel special.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your experience with VIPs and suite-level guests, and connect your skills to the responsibilities listed in the job description. We’re looking for someone who understands the nuances of five-star service!
Be Personable and Professional: Your written application should reflect your warm and confident personality. Use a friendly tone while maintaining professionalism. Remember, we’re looking for a Guest Experience Manager who can build genuine relationships with our guests, so let your character come through!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at this iconic hotel!
How to prepare for a job interview at COREcruitment Ltd
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Understand its history, values, and what sets it apart in the luxury market. This knowledge will help you demonstrate your genuine interest and passion for the role.
✨Showcase Your Guest-Centric Approach
Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you resolved issues with empathy and efficiency, as this aligns perfectly with the expectations of a Guest Experience Manager.
✨Demonstrate Leadership Skills
Be ready to discuss your leadership style and how you've motivated teams in previous roles. Share specific instances where you developed team members or improved service standards, as this is crucial for the position.
✨Practice Your Communication Skills
Since impeccable communication is key in this role, practice articulating your thoughts clearly and confidently. Consider conducting mock interviews with friends or family to refine your delivery and ensure you come across as warm and approachable.
