Job Description
Venue Manager – “Indoor Adventure playground”
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Location Chester
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Salary: £34,000 - £39,000+
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I’m partnering with a fantastic family-first indoor playground in the North West of England where fun meets safety.
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Your mission? Keep every guest safe and smiling while creating a warm, professional, and brilliantly run play hub. You’ll lead, coach, and energise a high-performing team, set the bar high on operations, and drive the centre’s commercial success—hitting revenue targets, managing costs, and unlocking every opportunity to grow. All of this sits on a rock-solid foundation of Health & Safety and safeguarding compliance, because when kids and families feel secure, the fun really starts.
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Key Responsibilities
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- Run the centre day-to-day, keeping cleanliness, safety, and customer service at an excellent standard.
- Be present on the floor as a hands-on leader, coaching and developing the team to create a standout guest experience.
- Own opening and closing procedures, making sure the site is safe, secure, and ready for every session.
- Complete daily End of Day reports covering operations, any incidents, and key highlights or issues.
- Take full ownership of Health & Safety performance and ensure compliance with all legal and internal policies.
- Carry out and record all required daily, weekly, and monthly safety checks without fail.
- Log and manage all accidents, incidents, and safeguarding matters correctly and promptly.
- Manage the centre’s P&L: grow income, control spend and hit budgeted targets.
- Track departmental performance and spot opportunities to improve efficiency and results.
- Ensure bookings, payments, and customer records are handled accurately and consistently.
- Champion responsible fun and deliver outstanding service across every area of the centre.
- Handle customer queries, complaints, and escalations in a calm, professional, and solution-focused way.
- Collect and act on customer feedback to continually raise service quality and satisfaction.
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For more details contact david@corecruitment.com or call David Allen on 02077902666
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Venue Manager in Chester employer: COREcruitment Ltd
Join a vibrant and growing hospitality group in the heart of London, where you will play a pivotal role in shaping the employee experience. With a strong focus on personal development and a supportive work culture led by an inspiring mentor, this position offers unique opportunities for growth and collaboration within a dynamic team. Enjoy the benefits of working in a fast-paced environment that values innovation and employee welfare, all while being part of a company with ambitious plans for the future.
