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- Tasks: Lead operations in facilities management, driving performance and nurturing team culture.
- Company: Dynamic facilities management provider with a focus on hard services.
- Benefits: Competitive salary, leadership opportunities, and a chance to make an impact across Europe.
- Why this job: Shape the future of facilities management while developing your leadership skills.
- Qualifications: 5+ years in senior account management within FM, IOSH/NEBOSH qualified preferred.
- Other info: Join a supportive senior leadership team and enjoy travel across Europe.
We are working with a growing facilities management provider to find an Operations Director to be based in the UK and cover EU. This role has a bias towards Hard Services and the key drivers will be managing client and stakeholder relationships and nurturing a cohesive and service-led culture across your regional teams.
The Operations Director will drive and review business performance and growth, motivating your team(s) to deliver their best to clients and customers every day. You will work closely with a wide stakeholder group to deliver collaborative, winning solutions. You will drive value, be innovative and strive for service excellence. Develop and deliver strong leadership to your team and support them in their development and performance through growth, promoting and influencing company culture.
Key Responsibilities:- Exercise tight control of your P&L
- Take the lead in identifying and pursuing new business opportunities, building strong relationships with prospective and emerging clients.
- Collaborate with SLT to develop and execute a strong people strategy across your contracts
- Coaching and develop people to grow as individuals and within teams, raising levels of employee engagement as well as building a rich and talented succession plan.
- Grow and maintain strong, collaborative and enduring relationships with your senior client base.
- Provide leadership and oversight for reactive and planned maintenance (PPM) across Europe, ensuring efficient service delivery and compliance with industry standards and country specific regulations.
- Manage and support associated staff, optimising performance, resource allocation, and client satisfaction while driving operational excellence.
- Ensure consistency and exceptional service is delivered across all service streams, placing service excellence at the heart of everything you do.
- Cohesively form a key part of the Senior Leadership Team, working collaboratively and supportively with the Chief Executive Officer as well as other Directors to ensure achievement of shared objectives.
- A minimum of 5 years experience at a senior account management level within the FM industry
- Ideally hold an IOSH / NEBOSH Qualification
- Excellent understanding and appreciation of what is entailed in successfully delivering Hard FM support services.
- Expert knowledge of delivering Engineering, Maintenance and Projects Management services
- Experience of managing complex and multiple stakeholder relationships
- Demonstrable financial acumen
- Have a proven track record of client / customer satisfaction
- Track record of growing sales and retaining business
- Driving License
- Able and happy to travel across Europe as required
- Ideally based in London / Kent / South East
If this sounds like the opportunity you have been waiting for, please send me your CV today.
You must be able to work in the UK without restriction.
Operations Director - Facilities Management employer: COREcruitment International
Contact Detail:
COREcruitment International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director - Facilities Management
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management sector. Attend industry events, join relevant LinkedIn groups, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re not just looking for any job, but the right fit for both you and them.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your leadership skills and experience in managing client relationships, as these are key for the Operations Director role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So go ahead, hit that apply button and let’s get you one step closer to landing that dream job!
We think you need these skills to ace Operations Director - Facilities Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Operations Director role. Highlight your experience in facilities management, especially in Hard Services, and showcase your leadership skills. We want to see how you’ve driven business performance and built strong client relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've motivated teams and delivered exceptional service. Remember, we love innovation and service excellence!
Showcase Your Financial Acumen: Since managing P&L is key for this role, make sure to include any relevant financial achievements in your application. We want to see how you've successfully managed budgets and driven sales growth in your previous positions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at COREcruitment International
✨Know Your Numbers
As an Operations Director, you'll need to demonstrate your financial acumen. Brush up on your P&L management skills and be ready to discuss how you've driven profitability in previous roles. Prepare specific examples of how you've optimised budgets or increased revenue.
✨Showcase Your Leadership Style
This role requires strong leadership, so think about how you can convey your coaching and development strategies. Be prepared to share stories about how you've motivated teams, improved employee engagement, and built a positive company culture in your past positions.
✨Build Relationships
Since managing client and stakeholder relationships is key, come equipped with examples of how you've successfully navigated complex relationships in the past. Highlight your approach to collaboration and how you've maintained long-term partnerships with clients.
✨Stay Current on Industry Standards
Make sure you're up-to-date with the latest regulations and standards in facilities management, especially regarding Hard Services. Being knowledgeable about compliance will show that you're serious about delivering exceptional service and can lead discussions on industry best practices.
