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For Companies At a Glance
- Tasks: Lead cinema operations and ensure every guest has an unforgettable experience.
- Company: Premium independent cinema in South London, passionate about film and hospitality.
- Benefits: Competitive salary, free cinema tickets, discounts, and 28 days' holiday.
- Why this job: Join a vibrant team and make a real impact on guest experiences.
- Qualifications: Experience in guest service and team leadership, with a passion for cinema.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 29000 - 34000 £ per year.
We are working with a well-established, independent cinema in South London that sits at the heart of a wider entertainment and hospitality destination. This venue is known for delivering a premium film-going experience, combining beautifully designed spaces, outstanding service, and a genuine passion for cinema. This is an exciting opportunity for an experienced Guest Experience or Box Office Manager to take ownership of front-of-house cinema operations while leading and developing a customer-focused team.
The Opportunity
Reporting into the General Manager, you'll be responsible for overseeing box office and cinema front-of-house operations, ensuring every guest receives a seamless and memorable experience. You'll lead from the front, supporting and motivating your team while maintaining exceptional service standards across daily screenings and private events. This role would suit someone from a high-end cinema, theatre, or hospitality background who enjoys combining operational excellence with people leadership.
Key Responsibilities
- Oversee day-to-day cinema and box office operations, ensuring smooth and efficient screenings
- Lead, train and develop the front-of-house team, fostering a positive and high-performing culture
- Ensure private screenings and special events are delivered to an excellent standard
- Support in-venue marketing activity, including digital displays and printed materials
- Act as a key point of contact for guest experience, always delivering warm and professional service
- Assist with recruitment, onboarding and performance management when required
- Collaborate closely with the wider management team to continuously improve processes and standards
About You
We're keen to speak with candidates who bring strong guest service experience and confidence in leading teams. You don't need to tick every box, a willingness to learn and develop is just as important.
- Proven experience in a supervisory or management role within cinema, hospitality, or a similar premium environment
- Confident leading, motivating and supporting a front-of-house team
- Comfortable using ticketing systems and standard office software
- Highly organised with strong communication skills
- Proactive, solutions-focused and calm under pressure
- Passionate about film, culture and delivering outstanding experiences
- Strong written and spoken English
What's On Offer
- Competitive salary (£34,000–£37,000)
- Complimentary cinema tickets and staff screenings
- Generous food and beverage discounts
- Employee wellbeing support via an assistance programme
- 28 days' holiday including bank holidays
- Cycle to Work scheme
- Referral incentives
Box Office Manager in London employer: COREcruitment International
Contact Detail:
COREcruitment International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the cinema and hospitality industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your passion for cinema! When you get the chance to chat with potential employers, share your love for film and how it drives your work. This enthusiasm can set you apart from other candidates and show that you’re the right fit for a premium cinema experience.
✨Tip Number 3
Prepare for interviews by researching the cinema’s operations and guest experience strategies. Think about how your previous experience aligns with their values and be ready to discuss specific examples of how you’ve led teams or improved service standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make your dream job a reality!
We think you need these skills to ace Box Office Manager in London
Some tips for your application 🫡
Show Your Passion for Cinema: When writing your application, let your love for film shine through! Share any experiences that highlight your enthusiasm for cinema and how it drives you to deliver exceptional guest experiences.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our vision of a premium film-going experience.
Highlight Leadership Skills: As a Box Office Manager, you'll be leading a team, so don’t forget to showcase your leadership experience. Share examples of how you've motivated and developed teams in previous roles to create a positive work culture.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at COREcruitment International
✨Know Your Cinema Inside Out
Before the interview, make sure you’re familiar with the cinema's offerings, its unique features, and any recent events or screenings. This shows genuine interest and helps you connect your experience to their specific needs.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Highlight your ability to motivate and develop staff, as this is crucial for the Box Office Manager position. Use specific scenarios where you improved team performance or guest satisfaction.
✨Demonstrate Guest-Centric Thinking
Think about how you can enhance the guest experience at the cinema. Be ready to discuss ideas for improving service standards or creating memorable experiences during private screenings and events. This will show that you’re proactive and solutions-focused.
✨Practice Common Interview Questions
Anticipate questions related to operational challenges, team management, and guest service scenarios. Practising your responses will help you articulate your thoughts clearly and confidently during the interview.
