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- Tasks: Lead and optimise guest experiences from booking to post-stay.
- Company: Growing accommodation provider with a dynamic culture.
- Benefits: Competitive salary, hands-on leadership role, and career growth opportunities.
- Why this job: Shape the future of guest care in an ambitious business.
- Qualifications: Proven experience in hospitality and strong leadership skills.
- Other info: Join a collaborative team focused on exceptional guest service.
The predicted salary is between 50000 - 70000 £ per year.
The Role: Head of Guest Care
Location: North London
Sector: Serviced Apartments
Salary: £50,000pa
I am delighted to be working with this growing accommodation provider. We are looking for a commercially astute, strategic, and dynamic Head of Guest Care to join their senior team and help scale the business over the next five years. This hands-on leadership role is perfect for someone who thrives in a small but growing company, enjoys autonomy, and excels in a results-driven environment.
About the Role
You will lead and optimise the Guest Care function, delivering exceptional end-to-end guest experiences across our portfolio. Responsible for all guest touchpoints—from booking to post-stay—you will ensure service excellence, consistency, and brand alignment.
Reporting to the Commercial Operations Director, you will manage and grow the in-house Guest Care team through 2026 and beyond, combining a hospitality mindset with strong operational and people leadership.
Key Responsibilities
- Own and enhance the guest journey, ensuring seamless service from check-in to check-out.
- Act as senior escalation point for complex issues, resolving them calmly and effectively.
- Lead, coach, and develop a high-performing Guest Care team.
- Optimise processes, tools, and systems for efficiency and scalability.
- Use data and feedback to improve performance and guest satisfaction.
- Maximise revenue growth through excellent ongoing guest care.
Skills & Experience
- Proven senior-level experience in hospitality, guest experience, or serviced accommodation.
- Strong leadership and team management skills.
- Outstanding communication and problem-solving abilities.
- Operationally focused, process-driven, and commercially minded.
- Confident, guest-obsessed, and adaptable in a fast-paced, entrepreneurial environment.
This is an office-based role, offering the opportunity to join an energetic, collaborative culture that values hands-on leadership and local engagement.
Are you ready to shape the future of guest care in a growing, ambitious business? Send me your CV today.
You must be able to live and work in the UK without restriction.
Head of Guest Care - London employer: COREcruitment International
Contact Detail:
COREcruitment International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Guest Care - London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work in guest care. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether it’s through a casual coffee or a formal interview, let your passion for guest care shine through. Share stories that highlight your leadership skills and problem-solving abilities.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to show how your experience aligns with their goals, especially in enhancing guest experiences.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in guest care and hospitality. Consider taking short courses or attending workshops. This not only boosts your skills but also shows potential employers that you’re committed to personal and professional growth.
We think you need these skills to ace Head of Guest Care - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and guest care experience, as well as any relevant achievements that show you're a perfect fit for this role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about guest care and how your background aligns with our needs. Be sure to mention specific examples of how you've enhanced guest experiences in the past.
Showcase Your Problem-Solving Skills: In your application, include examples of complex issues you've resolved in previous roles. We want to see how you handle challenges and ensure service excellence, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape the future of guest care with us!
How to prepare for a job interview at COREcruitment International
✨Know the Company Inside Out
Before your interview, make sure you research the accommodation provider thoroughly. Understand their values, mission, and what sets them apart in the serviced apartments sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Head of Guest Care, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved complex guest issues. Highlight your coaching style and how you've developed high-performing teams in the hospitality industry.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and operational focus. Think about potential challenges in guest care and how you would handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Emphasise Data-Driven Decision Making
Since the role involves optimising processes and improving guest satisfaction through data, be ready to discuss how you've used data in previous roles. Share specific examples of how data analysis has led to improved guest experiences or revenue growth in your past positions.
