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- Tasks: Lead a team to enhance visitor experiences and oversee daily operations.
- Company: Join a prestigious heritage estate in Hertfordshire focused on visitor engagement.
- Benefits: Enjoy a competitive salary and the chance to shape memorable events.
- Why this job: Make a real impact on visitor satisfaction and drive commercial success.
- Qualifications: Extensive operations management experience and strong leadership skills required.
- Other info: Ideal for those passionate about heritage and creating exceptional experiences.
The predicted salary is between 72000 - 84000 £ per year.
I am working with a great client looking for someone to help transform the visitor experience, drive commercial success and maximise net income from the high-quality execution of events that enhance this prestigious heritage estate in Hertfordshire. The ideal candidate will play a significant role in overseeing daily operations to ensure exceptional visitor experiences across all areas of the venue. The venue's aim is to create a welcoming, informative, and efficient environment for visitors while driving the venue's commercial success and reputation.
Key Responsibilities:
- Lead a team delivering exceptional customer experiences across leisure and business activities.
- Oversee daily operations to ensure exceptional visitor experiences across all areas of the venue.
- Develop and implement strategies to increase visitation, revenue, and visitor satisfaction.
- Collaborate with various departments such as marketing, curatorial, and facilities to coordinate activities and improve services.
- Develop and implement public programming, including educational initiatives and special events.
- Manage budgets, forecast visitor trends, and track visitation data.
- Implement and oversee customer service training programs.
- Oversee point-of-sale systems for admissions, retail, and online ticketing.
- Develop and maintain partnerships with local businesses and attractions.
- Address visitor inquiries and complaints promptly and effectively.
- Implement marketing strategies to increase visitor engagement.
- Develop and implement an ambitious annual events calendar.
- Manage conferences, weddings, filming, and seasonal visitor operations.
- Drive revenue growth and enhance venue reputation.
- Collaborate closely with the estate management team.
Ideal Candidate Profile:
- Proven track record of inspirational leadership.
- Strong strategic planning skills.
- Excellent commercial acumen.
- Ability to create outstanding customer experiences.
- Adaptable and resourceful.
Requirements:
- Extensive experience in operations management.
- Understanding of historic environments.
- Proficient in MS Office.
- Clean UK Driving License.
- Strong communication and leadership skills.
Director of Visitor Operations employer: COREcruitment International
Contact Detail:
COREcruitment International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Visitor Operations
✨Tip Number 1
Network with professionals in the visitor attraction industry. Attend relevant events or join online forums to connect with others who have experience in visitor operations. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 2
Research the specific heritage estate and its current visitor operations. Understanding their unique challenges and opportunities will allow you to tailor your approach and demonstrate your knowledge during interviews.
✨Tip Number 3
Prepare to discuss your previous leadership experiences in detail. Be ready to share specific examples of how you've successfully improved visitor experiences or driven revenue growth in past roles.
✨Tip Number 4
Familiarise yourself with the latest trends in visitor engagement and customer service training. Being able to speak about innovative strategies and how they could be applied to the venue will set you apart from other candidates.
We think you need these skills to ace Director of Visitor Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in visitor attractions or similar environments. Emphasise your leadership skills and any achievements that demonstrate your ability to enhance visitor experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for transforming visitor experiences. Mention specific strategies you have implemented in the past that led to increased visitation and revenue, showcasing your commercial acumen.
Highlight Relevant Skills: Clearly outline your strategic planning skills and experience with customer service training programs. Use examples to illustrate how you've successfully managed budgets and forecasted visitor trends in previous roles.
Showcase Collaboration Experience: Since the role involves working with various departments, include examples of successful collaborations in your application. Highlight how you’ve worked with marketing, curatorial, or facilities teams to improve services and enhance visitor satisfaction.
How to prepare for a job interview at COREcruitment International
✨Showcase Your Leadership Skills
As a Director of Visitor Operations, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or implemented new strategies that improved performance.
✨Understand the Venue's Vision
Research the heritage estate thoroughly before the interview. Understand its history, mission, and current challenges. This will allow you to align your answers with their goals and show that you're genuinely interested in enhancing the visitor experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios related to visitor complaints, operational challenges, or event management, and prepare structured responses that highlight your strategic planning and customer service skills.
✨Demonstrate Commercial Acumen
Be ready to discuss how you've driven revenue growth in previous roles. Share specific strategies you've implemented to increase visitation and satisfaction, and be prepared to suggest innovative ideas that could enhance the venue's commercial success.
