Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist with IT installations, troubleshooting, and client communications.
- Company: Fast-growing internet services company transforming tenant and landlord infrastructure.
- Benefits: Salary £20k-£25k, full training, industry certifications, and career progression.
- Why this job: Gain hands-on experience in IT and networking while working with a supportive team.
- Qualifications: Interest in IT, basic networking knowledge, and strong communication skills.
- Other info: Dynamic environment with opportunities for travel and real-world learning.
The predicted salary is between 20000 - 25000 £ per year.
We are a fast-growing Internet services company revolutionising the infrastructure offering for tenants and landlords alike. As part of our expansion, we are looking to employ an enthusiastic and driven technical support assistant to join our team and grow with us.
As Technical Support Assistant, you will assist with provisioning circuits and systems and gain hands-on experience in the field, working alongside our engineers and support staff to deliver and maintain our services. You’ll be trained in project management as well as across all aspects of IT networking and support—from configuring and installing equipment to liaising with clients and suppliers. This is a fantastic opportunity to get trained and build a strong foundation for a career in IT and networking.
Key Responsibilities- Assist with planning and project management of installations
- Attend client sites to assist with installation and configuration of network and IT equipment
- Handle customer and supplier communications related to orders and support queries
- Raise and manage fault tickets with suppliers, ensuring timely updates to clients
- Assist in troubleshooting network and connectivity issues
- Learn and support basic router/firewall configurations under supervision
- Maintain clear and organised records of all work and support tickets
- Work closely with internal teams and escalate issues when necessary
- Represent the company professionally while on-site and in client communications
- A strong interest in IT, networking, and technology
- Basic understanding of how the internet works (IP addresses, routers, etc.)
- Confident, clear communicator—comfortable dealing with clients and suppliers
- Well-organised with good attention to detail
- Outgoing, positive attitude and keen to learn
- Ability to work independently and within a team
- Punctual, reliable, and proactive
- Full on-the-job training and mentoring provided
- Support with gaining recognised industry certifications (e.g., CompTIA Network+, Cisco CCNA)
- Opportunity for progression with further technical training
- Hands-on learning in real-world environments
- Travel to various sites for installations and support
- Opportunity to be part of a growing and dynamic tech business
- Friendly and supportive team
- Company equipment provided for work purposes
Technical Support Assistant employer: coreconnect
Contact Detail:
coreconnect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Assistant
✨Tip Number 1
Get your networking knowledge up to scratch! Brush up on the basics like IP addresses and routers. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients and suppliers, being a confident and clear communicator is key. Try role-playing scenarios with friends or family to get comfortable.
✨Tip Number 3
Show off your organisational skills! Keep a record of any relevant projects or experiences you've had, even if they're just personal projects. This will demonstrate your attention to detail and ability to manage tasks.
✨Tip Number 4
Apply through our website! We love seeing candidates who are proactive. Plus, it gives you a chance to showcase your enthusiasm for joining our fast-growing team.
We think you need these skills to ace Technical Support Assistant
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology and networking in your application. Share any relevant experiences or projects that highlight your interest in the field—this will help you stand out!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Technical Support Assistant role. Highlight your skills and experiences that align with the job description, and don’t forget to mention your eagerness to learn and grow with us.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-organised application that’s easy to read!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive—just what we like to see!
How to prepare for a job interview at coreconnect
✨Know Your Tech Basics
Brush up on your understanding of how the internet works, including IP addresses and routers. This will show your genuine interest in IT and networking, which is crucial for the role.
✨Practice Your Communication Skills
Since you'll be dealing with clients and suppliers, practice clear and confident communication. Consider role-playing common scenarios to get comfortable with client interactions.
✨Show Enthusiasm for Learning
Express your eagerness to learn and grow within the company. Mention any relevant courses or certifications you’re interested in, like CompTIA Network+ or Cisco CCNA, to demonstrate your commitment.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the technical support assistant position and the company's projects. This shows you're engaged and serious about the opportunity to contribute.
