At a Glance
- Tasks: Design and enhance cloud-based contact centre solutions using Amazon Connect.
- Company: Join a large-scale organisation transforming customer experience.
- Benefits: Fully remote work, competitive pay, and potential for contract extension.
- Other info: Opportunity for long-term work with significant platform investment.
- Why this job: Be part of a major transformation programme with cutting-edge AWS technologies.
- Qualifications: Experience with Amazon Connect and AWS services is essential.
The predicted salary is between 50000 - 70000 £ per year.
We're supporting a large-scale organisation undergoing a significant contact centre transformation and are looking for an experienced Amazon Connect Developer to join the team. This role will play a key part in designing, implementing and enhancing cloud-based contact centre solutions, helping shape the future customer experience across voice, chat and digital channels.
The Role
You'll be responsible for the design, configuration and ongoing development of Amazon Connect solutions, working closely with stakeholders across technology, operations and the wider business. Key responsibilities include:
- Designing and implementing scalable Amazon Connect solutions
- Building and maintaining contact flows, IVRs, routing profiles and agent hierarchies
- Developing automation and integrations using AWS services
- Supporting platform migrations from legacy contact centre technologies
- Integrating Amazon Connect with CRM, ticketing and workforce management platforms
- Delivering reporting and analytics solutions across the contact centre environment
What We're Looking For:
- Strong commercial experience with Amazon Connect
- Experience designing contact flows, IVRs and routing strategies
- Good knowledge of AWS services including Lambda, EventBridge, API Gateway, CloudWatch and DynamoDB
- Experience with Infrastructure as Code, ideally Terraform or CloudFormation
- Strong understanding of contact centre operations and customer journey design
- Experience integrating Amazon Connect with third-party platforms and APIs
- Knowledge of Amazon Lex, Polly or AI-enabled customer engagement solutions would be beneficial
What's on Offer:
- Fully remote working
- Initial 6 month contract (with room for extension)
- Up to £425/day Inside IR35
- Opportunity to work on a major contact centre transformation programme
- Exposure to modern AWS and customer experience technologies
- Long-term programme of work with significant platform investment
If you're an Amazon Connect specialist looking for your next contract opportunity, we'd be keen to hear from you.
Cloud Engineer in Portsmouth employer: Corecom Consulting
As a Cloud Engineer with us, you'll be part of a dynamic team driving a major contact centre transformation, all while enjoying the flexibility of fully remote work. We prioritise employee growth through exposure to cutting-edge AWS technologies and offer competitive rates for your expertise, ensuring that your contributions are recognised and rewarded in a supportive and innovative work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Engineer in Portsmouth
✨Get Involved in Tech Meetups
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✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Corecom Consulting that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Cloud Engineer in Portsmouth
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Corecom Consulting, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Corecom Consulting can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Corecom Consulting will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Corecom Consulting
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Corecom Consulting. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Corecom Consulting.
