At a Glance
- Tasks: Lead the tech and AI strategy for a large-scale contact centre environment.
- Company: Corecom Consulting, a forward-thinking firm in Leeds.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a dynamic team focused on enhancing customer experiences.
- Why this job: Shape the future of customer engagement with innovative technology and AI.
- Qualifications: Experience in contact centre technology and strong leadership skills.
The predicted salary is between 59400 - 72600 £ per year.
Corecom Consulting in Leeds is seeking a Contact Centre Technology & AI Manager to own a large-scale customer contact environment, focusing on telephony, dialler tech, customer routing and AI-driven engagement.
The role sits at the intersection of technology, operations and customer experience, ensuring the contact centre tech estate is fit for purpose today and shaping AI-enabled customer outcomes for the future.
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Head of Contact Centre Technology & AI in Leeds employer: Corecom Consulting
Join a forward-thinking company that values innovation and collaboration, offering a dynamic work culture where your analytical skills can shine. With flexible remote working options and the opportunity to engage with top-tier professionals in Manchester, you'll find ample opportunities for personal and professional growth while contributing to impactful network transformation projects. This role not only promises meaningful work but also a supportive environment that encourages continuous learning and development.
