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- Tasks: Lead incident management and drive process improvements in a dynamic tech environment.
- Company: Join a mission-led tech company focused on impactful support operations.
- Benefits: Enjoy 32 days holiday, private dental insurance, and a dog-friendly office.
- Why this job: Shape high-impact support while collaborating with cross-functional teams in a vibrant culture.
- Qualifications: Strong IT ops background, excellent communication skills, and ITIL knowledge required.
- Other info: Hybrid working available; based in or near Leeds is a plus!
The predicted salary is between 40000 - 56000 £ per year.
We’re hiring: 2nd Line Delivery Manager (Leeds / Hybrid)
Salary: From £40,000
Hybrid working (HQ in Leeds)
We’re looking for a proactive and analytical 2nd Line Delivery Manager to lead support operations and drive continuous improvement in a fast-paced tech environment. You’ll take ownership of incident and problem management, work closely with cross-functional teams, and ensure the support function delivers measurable impact at scale.
What you’ll be doing:
- Lead the lifecycle of incidents and problems — root cause to resolution
- Drive process improvements, automation, and SLA adherence
- Collaborate with Product and Engineering to prioritise fixes
- Act as Incident Commander for high-priority issues
- Champion customer needs and data-led performance
What you’ll bring:
- Strong technical background in IT ops or support
- Experience with SLAs, MTTR, root cause analysis
- Excellent communicator, leader, and team collaborator
- ITIL knowledge and continuous improvement mindset
What you’ll get:
- 32 days holiday + bank hols
- Private dental insurance
- Virtual GP, mental health support & health checks
- Enhanced parental leave & return coaching
- Dog-friendly office + social events
- CPD training budget & charity volunteering days
Based in or near Leeds? Want to shape high-impact support in a mission-led tech company? Let’s talk. Drop us a message or apply directly.
Information Technology Service Delivery Manager employer: Corecom Consulting
Contact Detail:
Corecom Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Delivery Manager
✨Tip Number 1
Familiarise yourself with ITIL principles and frameworks, as they are crucial for the role of a Delivery Manager. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to continuous improvement.
✨Tip Number 2
Showcase your experience with incident and problem management by preparing specific examples from your past roles. Be ready to discuss how you’ve successfully led teams through high-pressure situations and resolved critical issues.
✨Tip Number 3
Network with professionals in the tech industry, especially those who work in service delivery or support roles. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Research StudySmarter’s mission and values thoroughly. Tailoring your conversations and demonstrating how your personal values align with ours can make a significant impact during interviews and discussions.
We think you need these skills to ace Information Technology Service Delivery Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Information Technology Service Delivery Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Tailored CV: Ensure your CV reflects relevant experience in IT operations, incident management, and process improvements. Use specific examples that demonstrate your leadership and analytical skills, particularly in a tech environment.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your technical background, experience with SLAs, and your commitment to continuous improvement. Make sure to connect your past achievements to the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role of a Delivery Manager.
How to prepare for a job interview at Corecom Consulting
✨Showcase Your Technical Expertise
As an Information Technology Service Delivery Manager, it's crucial to demonstrate your strong technical background. Be prepared to discuss your experience with IT operations, SLAs, and root cause analysis. Highlight specific examples where you've successfully managed incidents or improved processes.
✨Emphasise Your Leadership Skills
This role requires excellent communication and leadership abilities. During the interview, share instances where you've led a team or collaborated with cross-functional groups. Illustrate how you champion customer needs and drive performance improvements.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you acted as an Incident Commander or resolved high-priority issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate a Continuous Improvement Mindset
The company values a proactive approach to process improvements and automation. Be ready to discuss how you've implemented changes in previous roles that led to measurable impacts. Show your enthusiasm for continuous learning and adapting to new challenges.
