Customer Success Manager (, , United Kingdom)

Customer Success Manager – RegTech / SaaS Leeds X3 a week Up to £35K + Bonus A rapidly growing RegTech company is looking for a Customer Success Manager to join their high-performing, collaborative team. Their software suite helps regulated businesses stay compliant with Anti-Money Laundering (AML) regulations – and your role will be key to ensuring customers get maximum value from the platform. What you’ll be doing: Manage and grow relationships with high-value clients, with a focus on retention and revenue growth Lead face-to-face and virtual meetings to align client goals with product capability Create tailored success plans to support adoption and compliance outcomes Handle objections and escalations with professionalism and confidence Identify and mitigate churn risks proactively Collaborate with Sales, Product and Marketing on onboarding and upsell opportunities Stay current with RegTech and AML regulations, sharing insights with your team What we’re looking for: Proven experience in Account Management, Customer Success, or similar commercial roles Background in a regulated environment, ideally Financial Services Strong communicator, confident working with senior stakeholders AML, compliance, or SaaS knowledge is a bonus – but not essential This is a great opportunity to step into a role with real impact, working with a business known for its supportive team culture and ambitious growth plans. For more information, please apply!