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- Tasks: Support patient treatment by managing inquiries, booking deliveries, and providing updates.
- Company: Lloyds Clinical delivers exceptional homecare services to over 100,000 patients across the UK.
- Benefits: Enjoy 25 days annual leave, a bonus scheme, and discounts at various retailers.
- Why this job: Make a real difference in healthcare while working in a supportive and dynamic team environment.
- Qualifications: Passion for customer service, strong communication skills, and attention to detail are essential.
- Other info: Join our assessment evening on 24th April to learn more about the role!
The predicted salary is between 28800 - 43200 £ per year.
We are looking for multiple Patient Services Coordinators to join our patient services team to support the treatment of 100,000 patients across the UK. This role will include:
- Managing inquiries regarding medication
- Booking deliveries and coordinating prescriptions
- Sending letters to patients that we are unable to contact
- Providing updates to the hospital
This is so much more than a contact centre; join our team that makes a real difference to peoples’ health, ensuring the customer service provided is first class. If you have an excellent telephone manner and a caring nature, then this role is for you!
To succeed in this role, you’ll be passionate about delivering exceptional customer service, along with the ability to make sound judgement and decision-making that will deliver the best care to our patients. With a caring nature and an empathetic approach, you’ll be comfortable liaising with vulnerable individuals via the telephone. You’ll also need to be able to work to tight deadlines, strive to meet targets, and have a strong eye on attention to detail.
Our team is hosting an assessment evening on Thursday 24th April where you can meet the team, view the site, and engage in activities replicating the role. The assessment evening is invitation only upon successful completion of a telephone interview. Apply today to book your telephone interview and speak to our resourcing team about this amazing opportunity.
At Lloyds Clinical, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all, and Continually Improving to provide the highest standards of service delivery and patient outcomes.
We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team.
Patient Services Coordinator (contact centre) employer: Core System
Contact Detail:
Core System Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Coordinator (contact centre)
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially homecare services. Understanding the specific needs of patients and the types of treatments offered will help you engage more effectively during your interview.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves liaising with vulnerable individuals over the phone, being able to convey empathy and clarity in your speech is crucial. Consider role-playing scenarios with a friend.
✨Tip Number 3
Prepare to discuss how you handle tight deadlines and attention to detail. Think of specific examples from your past experiences where you successfully managed multiple tasks while maintaining high standards of service.
✨Tip Number 4
Attend the assessment evening if invited. This is a great opportunity to showcase your enthusiasm for the role, meet potential colleagues, and demonstrate your commitment to providing exceptional patient care.
We think you need these skills to ace Patient Services Coordinator (contact centre)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Patient Services Coordinator. Highlight your relevant experience in customer service and any specific skills that align with the role.
Tailor Your CV: Customise your CV to reflect your experience in contact centres or similar roles. Emphasise your telephone manner, empathy, and ability to work under pressure, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples of how you've made a difference in previous roles and express your enthusiasm for joining Lloyds Clinical.
Prepare for the Telephone Interview: Since the application process includes a telephone interview, practice common interview questions related to customer service and decision-making. Be ready to discuss scenarios where you demonstrated your caring nature and attention to detail.
How to prepare for a job interview at Core System
✨Show Your Passion for Patient Care
Make sure to express your genuine interest in helping patients during the interview. Share any relevant experiences where you provided exceptional customer service or support, especially in a healthcare setting.
✨Demonstrate Your Communication Skills
Since this role involves liaising with vulnerable individuals over the phone, practice articulating your thoughts clearly and empathetically. Prepare examples of how you've effectively communicated in previous roles, particularly in challenging situations.
✨Highlight Your Attention to Detail
The job requires managing inquiries and coordinating prescriptions, so be ready to discuss how you ensure accuracy in your work. Provide specific instances where your attention to detail made a difference in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making skills and ability to handle tight deadlines. Think of scenarios from your past experiences where you had to make quick decisions while maintaining high standards of care.
