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For Companies At a Glance
- Tasks: Manage patient prescriptions and ensure seamless medication delivery with precision.
- Company: Join Lloyds Clinical, a leader in homecare services with a supportive culture.
- Benefits: Enjoy 25 days leave, bonuses, training, and discounts at retailers.
- Other info: Training provided, including a Level 2 NVQ in Pharmacy Support.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Detail-oriented with strong customer service and IT skills.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
Are you detail-oriented and passionate about helping others? Do you thrive on accuracy and delivering exceptional service? If so, we’d love to welcome you to our Pharmacy Services Team, where collaboration and a supportive environment drive outstanding care for our patients. As a Pharmacy Services Coordinator, you’ll play a vital role in managing patient prescriptions and ensuring a seamless journey from account setup to medication delivery. Your focus will be on accurate data entry, excellent customer service, and maintaining compliance at every step.
What You’ll Be Doing
- Accurate Prescription Management: Set up patient accounts, process registrations, and manage prescription entries with precision. Handle returned prescriptions and create orders using system data.
- Customer Service Excellence: Respond to queries across phone, email, and chat in a timely, empathetic manner, ensuring every interaction delivers a positive experience.
- Regulatory Compliance: Keep patient safety at the forefront by adhering to data protection laws and Good Documentation Practices.
- Collaboration: Work closely with Pharmacy Services, Screening Pharmacists, and other teams to resolve queries and streamline workflows.
Why Lloyds Clinical?
We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. Benefits include:
- 25 days annual leave plus bank holidays
- Company bonus scheme
- Outstanding training & development programmes
- Up to £1200 refer-a-friend bonus
- Full support from our employee assistance programme including a health and well-being app
- Savings and discounts at multiple retailers through our rewards portal
About You
To succeed in this role, you’ll demonstrate:
- Accuracy & Attention to Detail: High standards in data entry and administrative tasks.
- Customer Service Skills: Friendly, professional communication across multiple channels.
- IT Literacy: Ability to learn systems quickly and work efficiently.
- Team Spirit: Enjoy working collaboratively and supporting colleagues.
- Adaptability: Ability to work under pressure and find solutions quickly.
Experience in customer service or healthcare/pharmacy environments is beneficial but not essential. Training will be provided, including the Buttercups Level 2 NVQ in Pharmacy Support.
About Us
We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team.
At Lloyds Clinical, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.
Pharmacy Services Coordinator in Harlow employer: Core System
Contact Detail:
Core System Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pharmacy Services Coordinator in Harlow
✨Tip Number 1
Network like a pro! Reach out to people in the pharmacy and healthcare sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and accuracy. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Show off your passion for patient care! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to delivering exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Pharmacy Services Coordinator in Harlow
Some tips for your application 🫡
Show Your Attention to Detail: When filling out your application, make sure to double-check everything. We’re looking for someone who thrives on accuracy, so highlight any experiences that showcase your attention to detail.
Emphasise Customer Service Skills: Since this role involves a lot of interaction with patients, let us know about your customer service experience. Share specific examples where you’ve gone above and beyond to help someone out.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Pharmacy Services Coordinator role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Core System
✨Know Your Stuff
Before the interview, make sure you understand the role of a Pharmacy Services Coordinator. Familiarise yourself with prescription management processes and customer service best practices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Attention to Detail
Since accuracy is key in this role, be prepared to discuss examples from your past experiences where your attention to detail made a difference. Whether it’s a project you managed or a task you completed, highlight how your precision contributed to success.
✨Practice Empathy in Customer Service
Think about how you would handle various customer scenarios. During the interview, demonstrate your ability to respond empathetically to patient queries. Use role-play to practice common situations, showing that you can maintain professionalism while being friendly and supportive.
✨Emphasise Team Collaboration
This role involves working closely with others, so be ready to talk about your teamwork experiences. Share specific instances where you collaborated effectively with colleagues to solve problems or improve processes, showcasing your team spirit and adaptability.