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- Tasks: Investigate and resolve invoice discrepancies while maintaining effective communication.
- Company: Lloyds Clinical delivers exceptional homecare services to over 100,000 patients across the UK.
- Benefits: Enjoy 25 days annual leave, a company bonus scheme, and extensive training opportunities.
- Why this job: Join a supportive team focused on continuous improvement and making a real impact in healthcare.
- Qualifications: AAT Level 2 or equivalent experience; strong analytical and communication skills required.
- Other info: This hybrid role is based around Coventry / West Midlands, promoting diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for a Credit Controller - Query Management to investigate, resolve, and prevent invoice discrepancies and queries through effective communication, analysis, and collaboration, adhering to all quality and regulatory standards and expectations. This role is hybrid, ideally based around the Coventry / West Midlands area.
The Credit Controller will be responsible for:
- Maintaining and updating invoice query data and correspondence, ensuring all information is stored, logged, and distributed within agreed timeframes.
- Reviewing and investigating invoice queries and disputes, ensuring customers are informed of resolutions and required actions.
- Providing a point of contact with internal stakeholders, teams, and colleagues to support process improvements and continuous development.
The ideal Credit Controller - Query Management will have:
- AAT Level 2 qualification or equivalent experience.
- Experience or understanding of the homecare sector or heavily regulated environments.
- High attention to detail.
- Ability to organise and handle challenging, demanding, and conflicting priorities and deadlines.
- Analytical skills with the ability to interpret information from multiple sources.
- Some knowledge of contract review and understanding.
- Commercial awareness.
- Effective written and verbal communication skills.
- Experience in providing excellent customer service, with strong negotiation, rapport, and objectivity skills.
We are an equal opportunities employer committed to diversity and inclusion. We ensure a fair, person-centred interview process free from discrimination and bias. If you require reasonable adjustments due to a disability or medical condition, please discuss this with our resourcing team.
With over four decades of experience since 1975, Lloyds Clinical is dedicated to delivering exceptional clinical homecare services to over 100,000 patients across the UK. Our services include medication delivery, specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and more. We collaborate with the NHS, pharmaceutical companies, and private insurers, guided by our values of delivering together, being accountable, giving our all, and continually improving to ensure high standards of service and patient outcomes.
Credit Controller employer: Core System
Contact Detail:
Core System Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarise yourself with the homecare sector and its regulations. Understanding the specific challenges and compliance requirements in this field will help you stand out as a candidate who is not only qualified but also genuinely interested in the role.
✨Tip Number 2
Brush up on your analytical skills. Since the role involves investigating invoice discrepancies, being able to interpret data from various sources effectively will be crucial. Consider practicing with real-world scenarios or case studies related to credit control.
✨Tip Number 3
Network with professionals in the finance and credit control sectors. Engaging with others in similar roles can provide insights into best practices and may even lead to referrals or recommendations that could boost your application.
✨Tip Number 4
Prepare for potential interview questions by thinking about how you would handle challenging situations, such as resolving disputes or managing conflicting priorities. Being ready with examples will demonstrate your problem-solving abilities and customer service skills.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Credit Controller role. Emphasise your analytical skills, attention to detail, and any experience in regulated environments or the homecare sector.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Credit Controller position. Mention your ability to handle invoice discrepancies and your effective communication skills, as these are crucial for the role.
Showcase Relevant Qualifications: If you have an AAT Level 2 qualification or equivalent experience, make sure to highlight this prominently in your application. This will demonstrate your suitability for the role and your commitment to professional development.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Credit Controller.
How to prepare for a job interview at Core System
✨Showcase Your Analytical Skills
As a Credit Controller, you'll need strong analytical skills. Be prepared to discuss specific examples where you've successfully resolved discrepancies or analysed data to improve processes. This will demonstrate your ability to handle the role's responsibilities effectively.
✨Highlight Your Communication Abilities
Effective communication is key in this role. During the interview, emphasise your experience in liaising with both customers and internal teams. Share instances where your communication skills helped resolve conflicts or improved collaboration.
✨Demonstrate Attention to Detail
Attention to detail is crucial for managing invoice queries. Prepare to discuss how you ensure accuracy in your work, perhaps by sharing methods you use to double-check information or manage multiple priorities without compromising quality.
✨Understand the Homecare Sector
Having knowledge of the homecare sector or regulated environments will set you apart. Research Lloyds Clinical and be ready to discuss how your understanding of this field can contribute to their mission and values during the interview.
