Technical Advisor - Europe & Africa

Core Laboratories is the Reservoir Optimization Company Core Laboratories Inc. is a leading provider of proprietary and patented reservoir description and production enhancement services and products used to optimize petroleum reservoir performance. The Company has over 70 offices in more than 50 countries and is located in every major oil-producing province in the world. We are well-positioned to serve the growing needs of the energy transition while continuing to fulfil the demand for reliable and affordable energy sources like crude oil and natural gas. Our services, products, expertise, and innovations will continue to be essential as our clients meet the growing demand for energy globally. At Core Lab, our values matter: Safety, Honesty and Integrity, Customer Focus, Building Trust, and Employee Development. We regard our employees as our greatest asset. We believe that identifying, attracting, developing, and retaining talent are significant actions because our people are so important.

SUMMARY The Technical Advisor takes part in the daily operations of service projects, ensuring efficiency, compliance, and safety in all activities. This role requires a strategic leader who can optimize operational workflows, manage resources, and drive business performance while adhering to industry regulations and company policies, and strong technical knowledge within Perforating.

DUTIES & RESPONSIBILITIES

• The job holder has direct accountability to support all technical sales within the Area of Responsibility, ensuring costs are controlled (products, equipment, maintenance, etc.).
• Contact assigned customers within the Area of Responsibility to enhance and promote Company products/services, secure new business and sustain business relationships with existing clients. May require product training and technical/commercial presentation as directed by management.
• Understands oil and gas perforation products, identify, and propose explosive products to meet specific well/operational requirements.
• Liaise with clients to provide technical quotations and support assigned tenders/business development activity.
• Utilize software perforation analysis for well enhancement review / Pulsefrac modelling and/or WEM GEM solutions for internal analysis and customer support.
• Responsible to perform customer visits as needed to support business objectives and aligned with goals set by sales manager.
• Responsible to identify new customers and revenue streams as assigned through annual performance plan set by management.
• Responsible to actively contribute to sales forecasts and keep sales pipeline updated for assigned customer accounts.
• Responsible to feedback to management actively any market intelligence, competitive positioning, and technical knowledge to assist with budgeting and business strategy.
• Participate in the long-term planning process as required by regional management to identifying any future capital expenditure.
• Develop and maintain relationships with key customers and suppliers to ensure high level of post-sales support.
• Visit customers for one-to-one meetings to be available at short notice for any incident related issues requiring a technical root cause analysis and market growth opportunity.
• Maintains a close working relationship with Engineering Shipping and Compliance ensuring that a high level of support is forthcoming to aid short- and long-term technical and sales requests.
• Ensures that the required level of operational/technical experience is maintained, and adequate training of staff and third parties/customers is carried out. May need to provide basic training awareness on RP-67.
• Provide internal operations with technical support and development/ within the Area of Responsibility business unit.
• Actively ensures that his/her own health & safety, and the health & safety of all fellow workers or other workers are preserved at all times.
• Ensures full awareness of and compliance with the requirements of all relevant Company/Customer QHSE Handbooks, procedures, and emergency procedures.
• Ensure operational activities with Area of Responsibility comply with the company’s policy and procedures and are performed in a cost-effective manner, maximizing the use of Company resources.
• Undertake other duties as assigned by regional management. The list of job duties is not exclusive or exhaustive, and the post holder will be required to undertake tasks that may reasonably be expected within the scope of the job.
• Travel (domestic and international) will be required.

CLIENT MANAGEMENT

• Managed a set of client accounts while delivering internal/external technical support where required.
• Establish and maintain strong relationships with clients and vendors.
• Address client concerns, ensure service excellence, and drive customer satisfaction.
• Collaborate with business development teams to identify opportunities for service expansion and growth.

SUPERVISORY RESPONSIBILITIES This position has supervisory responsibilities.

QUALIFICATIONS

• Related industry experience or equivalent combination of education and experience.
• Sound knowledge of HSE, ISO standards, and regulatory compliance.

KNOWLEDGE, SKILLS & ATTRIBUTES

• Operational experience overseeing daily activities of a unit, from order placement to final delivery.
• Ability to supervise and lead teams of multi-discipline professionals.
• Ability to work independently in challenging circumstances and use initiative to propose and implement changes to work practices.
• Excellent communication and client relationship management abilities.
• Ability to generate a team approach to problem solving.
• Ability to present, communicate effectively, and solve problems by applying sound reasoning and strong interpersonal skills.
• Ability to work with Company Senior Management to meet business objectives.
• Provide leadership and commitment to ongoing improvements in safety, quality, productivity, and delivery performance.
• Proficient in Microsoft Office applications.

COMPETENCIES

• Business Acumen: interpret external trends, business context, strategy, and operations of the organization and analyse customer needs, and co-creates business strategy and operational solutions that create value and impact to achieve sustainable business results.
• Execution Excellence: deliver impact through practical problem-solving, finding practical solutions to navigate and overcome obstacles; engagement with stakeholders, achieving shared goals using effective interpersonal skills; and purposeful execution, implements actionable and adaptive plans to achieve results.
• People Advocacy: build human-centric organizational cultures that promote performance, productivity and wellbeing, navigating change, and holding the organization to ethical standards, ensuring ethical conduct and compliance, and mitigating people risks.
• Data Literacy: analyse, interpret, and communicate operational data to derive actionable insights, inform decision-making, and operational improvements to achieve strategic business objectives.
• Digital Agility: utilize technology to enhance operational efficiency and prepare the organization to adopt digital practices.
• People Analytics: collecting and applying organizational and operational data to improve critical business outcomes.
• Leading Self: has a self-awareness of how actions are perceived and how to respond to feedback. Leading with empathy towards others and understanding the world from their point of view.
• Leading Others: Inspires, motivates, and supports team members to achieve their best. Builds strong relationships, promotes collaboration, and effectively manages conflict.
• Decision-Making: Analyses complex situations quickly and effectively to make timely, well-reasoned decisions in consultation with the management team.