At a Glance
- Tasks: Provide IT support remotely and on-site, ensuring smooth tech operations for staff.
- Company: Core Highways, a leader in traffic management and signage solutions.
- Benefits: Competitive salary, 33 days holiday, life assurance, and career development support.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact in a fast-paced IT environment.
- Qualifications: Experience in IT support, strong communication skills, and a full UK driving licence.
The predicted salary is between 32500 - 37500 € per year.
Core Highways are a leading provider of temporary traffic management, barrier solutions and events signage. We currently have a vacancy for an IT Support Engineer working remotely but with frequent travel around England. For the first few months depending upon candidate location, weekly overnight stays will be required as you get up to speed. Supporting our Group IT Manager, you will be part of a busy IT department who currently provide technical IT support to remote staff across the UK.
- Providing telephone-based IT support for all IT devices used by office and mobile staff, including remote assistance where required.
- Delivering occasional field-based IT support, which may involve overnight stays from time to time.
- Building, configuring, and deploying computer and mobile hardware using Intune.
- Assisting with maintaining and updating the asset register for all computer hardware and IT equipment.
- Creating, maintaining, and managing user accounts within NetSuite and Entra.
- Supporting network infrastructure as required, including Starlink, mobile connectivity, and WiFi.
- Installing and maintaining the VoIP-based telephone system.
- Supplying, setting up, and supporting mobile devices, including troubleshooting and fault resolution.
- Supporting and configuring the Microsoft 365 platform, including occasional development work.
- Liaising with third-party suppliers and vendors to ensure a high level of IT support for users across Core Highways.
- Where training is required to carry out any of the above duties, this will be provided in-house using the company’s cutting-edge training platform.
Proven experience in a comparable IT support or technical role.
- Strong customer service and communication skills, with the ability to support users at all levels of the organisation.
- Good technical knowledge of Microsoft 365 and associated applications.
- Strong understanding of mobile devices, including common faults, troubleshooting, and basic repairs.
- Knowledge of server operating systems and Hyper-V environments would be advantageous; however, training will be provided where required.
- Experience supporting IT hardware, software, and user accounts in a business environment.
- Ability to work both independently and as part of a busy IT team.
- Full UK driving licence with access to a vehicle, due to occasional field-based support requirements.
Competitive salary of £32,500-£37,500 per annum (depending on experience).
- 33 days holiday per year – inclusive of bank holidays.
- Life assurance.
- Enhanced maternity pay.
- Pension scheme.
- Employee Assistance Program – providing free 24/7, professional and confidential advice on any issue both personal and work related.
- Free Wellbeing App – access to the latest in wellbeing support for example, virtual fitness programs, help to stop smoking etc.
- CPD: support and training to develop your career and skills.
As a Disability Confident Leader, we recognise that everybody is different and strive to harness those differences to create an inclusive environment where individuals feel valued, their talents are recognised and they are given every opportunity to develop their full potential.
IT Knowledge Engineer in England employer: Core Highways
Core Highways is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside generous benefits such as 33 days of holiday, life assurance, and a comprehensive Employee Assistance Program. Our inclusive work culture fosters collaboration and innovation, ensuring that every team member feels valued and supported, particularly in the dynamic role of IT Knowledge Engineer where you will receive tailored training and development opportunities to enhance your skills while working remotely across England.
StudySmarter Expert Advice🤫
We think this is how you could land IT Knowledge Engineer in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at Core Highways. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service approach. Think of real-life scenarios where you’ve solved IT issues or helped users – these stories will make you stand out!
✨Tip Number 3
Don’t forget to showcase your adaptability! Since this role involves travel and remote support, highlight any past experiences where you’ve thrived in dynamic environments or handled unexpected challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Knowledge Engineer in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Knowledge Engineer role. Highlight relevant experience and skills that match the job description, especially your technical knowledge of Microsoft 365 and customer service abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your passion for IT support and how you can contribute to our busy IT department at Core Highways.
Show Off Your Communication Skills:Since this role involves supporting users at all levels, make sure to showcase your strong communication skills in your application. We want to see how you can effectively convey technical information to non-technical users.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Core Highways
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365 and mobile devices. Be ready to discuss common faults and troubleshooting methods, as this will show your expertise and confidence in handling IT issues.
✨Show Off Your Customer Service Skills
Since the role involves supporting users at all levels, practice how you communicate complex IT concepts in simple terms. Think of examples from your past experiences where you provided excellent customer service, as this will highlight your ability to connect with users.
✨Prepare for Field-Based Scenarios
Given that the job requires occasional field support, be prepared to discuss how you would handle on-site challenges. Consider scenarios where you've had to troubleshoot hardware or software issues in a real-world setting and be ready to share those stories.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how they support ongoing training. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
