At a Glance
- Tasks: Provide IT support remotely and on-site, helping users with tech issues across the UK.
- Company: Core Highways, a leader in traffic management and signage solutions.
- Benefits: Competitive salary, 33 days holiday, life assurance, and career development support.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real difference in tech support while travelling.
- Qualifications: Experience in IT support, strong communication skills, and a full UK driving licence.
The predicted salary is between 32500 - 37500 € per year.
Core Highways are a leading provider of temporary traffic management, barrier solutions and events signage. We currently have a vacancy for an IT Support Engineer working remotely but with frequent travel around England. For the first few months depending upon candidate location, weekly overnight stays will be required as you get up to speed. Supporting our Group IT Manager, you will be part of a busy IT department who currently provide technical IT support to remote staff across the UK.
- Providing telephone-based IT support for all IT devices used by office and mobile staff, including remote assistance where required.
- Delivering occasional field-based IT support, which may involve overnight stays from time to time.
- Building, configuring, and deploying computer and mobile hardware using Intune.
- Assisting with maintaining and updating the asset register for all computer hardware and IT equipment.
- Creating, maintaining, and managing user accounts within NetSuite and Entra.
- Supporting network infrastructure as required, including Starlink, mobile connectivity, and WiFi.
- Installing and maintaining the VoIP-based telephone system.
- Supplying, setting up, and supporting mobile devices, including troubleshooting and fault resolution.
- Supporting and configuring the Microsoft 365 platform, including occasional development work.
- Liaising with third-party suppliers and vendors to ensure a high level of IT support for users across Core Highways.
- Where training is required to carry out any of the above duties, this will be provided in-house using the company’s cutting-edge training platform.
Proven experience in a comparable IT support or technical role.
- Strong customer service and communication skills, with the ability to support users at all levels of the organisation.
- Good technical knowledge of Microsoft 365 and associated applications.
- Strong understanding of mobile devices, including common faults, troubleshooting, and basic repairs.
- Knowledge of server operating systems and Hyper-V environments would be advantageous; however, training will be provided where required.
- Experience supporting IT hardware, software, and user accounts in a business environment.
- Ability to work both independently and as part of a busy IT team.
- Full UK driving licence with access to a vehicle, due to occasional field-based support requirements.
Competitive salary of £32,500-£37,500 per annum (depending on experience).
- 33 days holiday per year – inclusive of bank holidays.
- Life assurance.
- Enhanced maternity pay.
- Pension scheme.
- Employee Assistance Program – providing free 24/7, professional and confidential advice on any issue both personal and work related.
- Free Wellbeing App – access to the latest in wellbeing support for example, virtual fitness programs, help to stop smoking etc.
- CPD: support and training to develop your career and skills.
As a Disability Confident Leader, we recognise that everybody is different and strive to harness those differences to create an inclusive environment where individuals feel valued, their talents are recognised and they are given every opportunity to develop their full potential.
Information Technology Support Engineer in England employer: Core Highways
Core Highways is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside generous benefits such as 33 days of holiday, life assurance, and a comprehensive Employee Assistance Program. With a strong commitment to inclusivity and development, employees are supported through in-house training and access to cutting-edge resources, making it an ideal workplace for those seeking a meaningful career in IT support while enjoying the flexibility of remote work and travel across England.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry events, and don’t be shy about letting people know you’re on the hunt for an IT Support Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Get your hands dirty with some practical experience. Whether it’s volunteering to help friends with their tech issues or taking on freelance gigs, showing that you can troubleshoot and support IT devices in real-world scenarios will make you stand out.
✨Tip Number 3
Prepare for those interviews by brushing up on common IT support scenarios. Think about how you’d handle specific technical issues or customer service challenges. Practising your responses will help you feel more confident when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your skills and experience. Plus, it shows us you’re genuinely interested in joining our team at Core Highways!
We think you need these skills to ace Information Technology Support Engineer in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your relevant experience, especially in providing technical support and working with Microsoft 365. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your Customer Service Skills:Since this role involves supporting users at all levels, make sure to showcase your customer service skills. Share examples of how you've helped others in previous roles – we love a good story!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Core Highways
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365 and mobile devices. Be ready to discuss common faults and troubleshooting methods, as well as any experience you have with server operating systems or Hyper-V environments.
✨Show Off Your Customer Service Skills
Since this role involves supporting users at all levels, it’s crucial to demonstrate your strong communication skills. Prepare examples of how you've successfully resolved IT issues for users in the past, highlighting your ability to remain calm and helpful under pressure.
✨Be Ready for Field Support Questions
Given that the job requires occasional field-based support, think about your experiences with on-site IT assistance. Be prepared to discuss how you handle unexpected challenges when travelling and how you ensure a high level of service even outside the office.
✨Understand the Company Culture
Research Core Highways and their approach to inclusivity and employee development. Be ready to talk about how you can contribute to their team dynamic and embrace their values, especially since they prioritise creating an inclusive environment for all employees.
