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- Tasks: Enhance product quality and customer satisfaction through data analysis and collaboration.
- Company: Join a leading company focused on innovation and customer experience.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Why this job: Make a real impact by improving products and customer experiences.
- Qualifications: Bachelor's degree in relevant fields and 2-5 years of experience in data analysis.
- Other info: Dynamic role with cross-functional teamwork and hands-on product understanding.
The predicted salary is between 36000 - 60000 £ per year.
This position is based in the United Kingdom. The EMEA Quality Subject Matter Expert (SME) plays a critical role in enhancing product quality and customer satisfaction by analyzing and presenting data from Salesforce, Oracle, OTA, and other key systems. This role ensures potential product issues are proactively identified, closely monitored, and promptly addressed to improve the overall customer experience.
A key responsibility is translating customer and field feedback into actionable insights. The EMEA Quality SME evaluates trends, identifies emerging risks, and highlights opportunities to strengthen product performance and competitiveness. Working cross-functionally, the role collaborates with stakeholders to manage and resolve requests via the DMR (Data Management System), driving operational efficiency and ensuring timely and accurate issue resolution. By generating meaningful, data-driven insights, the EMEA Quality SME directly contributes to higher-quality products, optimized processes, and stronger customer satisfaction.
Key Responsibilities- Collaborate with cross-functional teams including Quality, Service, Field Service, and Technical Content to ensure customer needs are met.
- Analyze Salesforce, Oracle, and OTA data to identify potential issues affecting product performance or customer experience, including metrics such as mean time to failure.
- Monitor product issue rates, escalate customer-impacting issues promptly, and work with teams to resolve them efficiently.
- Ensure all Data Management Requests (DMRs) are completed accurately, on time, and with customer impact as a top priority.
- Create and maintain reports and dashboards that provide actionable insights to improve customer satisfaction.
- Communicate findings professionally to leadership and cross-functional teams, emphasizing implications for customer experience.
- Actively participate in process improvement initiatives aimed at reducing customer complaints, improving product reliability, and enhancing overall service quality.
- Engage in training, design review meetings, and potentially field visits to gain hands-on understanding of products and their impact on customers.
- Support corrective actions and address noncompliance to uphold quality-of-service standards that directly affect customers.
- Identify opportunities to streamline processes and enhance service delivery to consistently improve the customer experience.
To understand customer and field quality issues, concerns, and opportunities by translating data and feedback into meaningful insights. This includes evaluating trends, identifying emerging risks, and highlighting opportunities to strengthen product performance and competitiveness.
Qualifications / Skills- Education: Bachelor's degree in business Analytics, Information Systems, Computer Science, Engineering (Mechanical, Electrical, Industrial), Statistics, Data Science, or Quality/Operations Management. Preferred certifications: Salesforce, Oracle, data analytics tools, or quality/process improvement certifications (e.g., Six Sigma, Lean, CQE).
- Experience: 2–5 years of experience in data analysis, quality, or customer service analytics, preferably in a technical or product-focused environment. Demonstrated experience analyzing complex data sets (Salesforce, Oracle, OTA, or similar) to identify trends, root causes, and actionable insights. Proven track record of working cross-functionally to resolve product or service issues that directly impact customers. Experience in process improvement initiatives aimed at enhancing customer satisfaction or service quality.
- Skills / Competencies: Strong analytical and problem-solving skills with attention to detail. Proficiency in Salesforce, Oracle, Excel, and other reporting/analytics tools. Excellent communication skills, capable of presenting complex data to leadership and cross-functional teams with a customer-centric focus. Ability to manage multiple projects and priorities using systems such as DMR, with an emphasis on timely resolution for customer impact. Strong collaboration skills and ability to engage with teams across Quality, Service, Field Service, and Technical Content. Customer-focused mindset with the ability to identify opportunities to improve product reliability, service quality, and overall customer experience. Mechanically inclined, aptitude for technical understanding of fitness equipment. Supply chain understanding to be able to assess impacts.
EMEA Quality Subject Matter Expert (SME) in Newcastle upon Tyne employer: Core Health & Fitness
Contact Detail:
Core Health & Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Quality Subject Matter Expert (SME) in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to quality and data analysis. We suggest doing mock interviews with friends or using online platforms to get comfortable presenting your insights.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to drive improvements in past roles. We want to see how you can translate numbers into actionable insights that enhance customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace EMEA Quality Subject Matter Expert (SME) in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the EMEA Quality SME role. Highlight your experience with data analysis and any relevant tools like Salesforce or Oracle. We want to see how your skills match what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved product quality or customer satisfaction in previous roles. This helps us see the impact you can make.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're passionate about this role and how your background makes you a great fit. We love seeing genuine enthusiasm for improving customer experiences.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward, and we’ll be able to track your application easily. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Core Health & Fitness
✨Know Your Data
Make sure you’re familiar with the key systems mentioned in the job description, like Salesforce and Oracle. Brush up on how to analyse data from these platforms, as you'll likely be asked about your experience with them during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified and resolved product or service issues in the past. Highlight your analytical skills and how you’ve used data to drive improvements in customer satisfaction.
✨Collaboration is Key
Since this role involves working cross-functionally, think of instances where you’ve successfully collaborated with different teams. Be ready to discuss how you can engage with Quality, Service, and Technical Content teams to enhance customer experience.
✨Communicate Clearly
Practice presenting complex data in a simple, clear manner. You might need to explain your findings to leadership, so focus on how you can convey actionable insights that directly impact customer satisfaction.
