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- Tasks: Be the go-to person for residents, ensuring smooth communication and project updates.
- Company: Join a supportive team dedicated to impactful residential projects in Brighton.
- Benefits: Enjoy a competitive salary of £32,000 and a collaborative work environment.
- Why this job: Make a real difference by supporting residents and enhancing their living experience.
- Qualifications: Experience in a similar role with strong communication and empathy skills.
- Other info: Opportunity to work independently while making meaningful connections.
The predicted salary is between 32000 - 32000 £ per year.
We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works.
Key Responsibilities:
- Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions.
- Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution.
- Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager.
- Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project.
- Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships.
- Distribute pre-entry documentation, including information packs and notices such as four-week letters.
- Collect feedback post-completion to assess resident satisfaction and improve service delivery.
Requirements:
- Previous experience in a Resident Liaison Officer role or similar.
- Strong communication and interpersonal skills.
- Ability to manage sensitive situations with professionalism and empathy.
- Organised, proactive, and able to work independently.
- Full UK driving licence (preferred, if applicable).
What We Offer:
- Competitive salary of £32,000 per annum.
- Supportive working environment.
- Opportunity to work on impactful residential projects.
Resident Liaison Officer - Brighton employer: Core Group
Contact Detail:
Core Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer - Brighton
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their projects. Be ready to discuss how your experience aligns with their needs, especially in maintaining strong relationships with residents and site teams.
✨Tip Number 3
Practice your communication skills! As an RLO, you'll need to handle sensitive situations with professionalism. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Resident Liaison Officer - Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Resident Liaison Officer role. Highlight your communication skills and any previous experience in similar positions to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect candidate. Don’t forget to mention your ability to handle sensitive situations with empathy.
Showcase Your Communication Skills: As an RLO, clear communication is key. In your application, give examples of how you've successfully communicated with residents or managed issues in the past. This will help us see your proactive approach in action!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Core Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like maintaining communication with residents and handling complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully managed resident relationships or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will give the interviewer a clear picture of how you handle challenges.
✨Show Empathy and Communication Skills
As an RLO, you'll need to connect with residents, including vulnerable individuals. During the interview, highlight your interpersonal skills and ability to communicate effectively. Share examples of how you've supported residents in the past, especially those who may have language barriers or other needs.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how they measure resident satisfaction. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.