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- Tasks: Be the go-to person for residents, ensuring smooth communication and project updates.
- Company: Join a supportive team focused on impactful residential projects in Brighton.
- Benefits: Enjoy a competitive salary of £32,000 and a collaborative work environment.
- Why this job: Make a real difference by supporting residents and enhancing their living experience.
- Qualifications: Experience in a similar role with strong communication and empathy skills.
- Other info: Opportunity to work independently while making meaningful connections.
The predicted salary is between 32000 - 32000 £ per year.
We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works.
Key Responsibilities:
- Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions.
- Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution.
- Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager.
- Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project.
- Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships.
- Distribute pre-entry documentation, including information packs and notices such as four-week letters.
- Collect feedback post-completion to assess resident satisfaction and improve service delivery.
Requirements:
- Previous experience in a Resident Liaison Officer role or similar.
- Strong communication and interpersonal skills.
- Ability to manage sensitive situations with professionalism and empathy.
- Organised, proactive, and able to work independently.
- Full UK driving licence (preferred, if applicable).
What We Offer:
- Competitive salary of £32,000 per annum.
- Supportive working environment.
- Opportunity to work on impactful residential projects.
Resident Liaison Officer - Brighton in London employer: Core Group
Contact Detail:
Core Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer - Brighton in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their projects. Be ready to discuss how your experience as a Resident Liaison Officer can help them maintain strong relationships with residents and site teams.
✨Tip Number 3
Practice your communication skills! As an RLO, you'll need to handle sensitive situations with professionalism. Role-play common scenarios with a friend to build your confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Resident Liaison Officer - Brighton in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer or in similar roles. We want to see how your skills match the job description, so don’t be shy about showcasing your communication and interpersonal skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to maintaining strong relationships with residents. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled sensitive situations or resolved complaints in the past. We love seeing candidates who can demonstrate empathy and professionalism, especially when dealing with vulnerable residents.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Core Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like maintaining communication with residents and handling complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully managed resident relationships or resolved conflicts. Be ready to share these examples during the interview to illustrate your skills in communication and empathy, which are crucial for this position.
✨Showcase Your Organisational Skills
As an RLO, you'll need to juggle multiple tasks. Bring along a planner or a digital tool that you use to stay organised. Discuss how you prioritise tasks and manage your time effectively, as this will highlight your proactive approach and ability to work independently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how they measure resident satisfaction. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.