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- Tasks: Investigate fraud claims and support customers in a fast-paced environment.
- Company: Join a leading UK bank dedicated to protecting customers from fraud.
- Benefits: Earn £12.48/hour, enjoy flexible hours, and access amazing perks like healthcare and 29 days leave.
- Why this job: Be part of a dynamic team solving real-world problems while building a rewarding career.
- Qualifications: Looking for quick learners with a passion for customer service and problem-solving skills.
- Other info: Diversity is valued; applications from all backgrounds are encouraged.
Fraud Advisor – Join a Major UK Bank. Location: Middlesbrough Pay: £12.48/hour + Benefits ✨ We’re Hiring! Are you ready to take the next step in your career? Our client, a leading UK bank, is looking for Fraud Advisors to join their team and help protect customers from fraud. If you’re a problem-solver who thrives in a fast-paced, people-first environment, this could be the perfect opportunity for you! About the Role As a Fraud Advisor, you’ll play a key role in investigating fraud claims, supporting customers, and working alongside a dynamic, passionate team. You’ll get hands-on experience solving real-world problems, using cutting-edge tools, and building a rewarding career in fraud investigation. What You’ll Be Doing Investigate fraud claims and build detailed timelines of events. Work directly with customers to resolve issues while maintaining a professional, empathetic approach. Collaborate with other banks and institutions to prevent fraudulent activity. Make decisions in line with policies and regulations, ensuring fair outcomes for all. What We’re Looking For A passion for delivering exceptional customer service. Quick learners who adapt easily to fast-paced environments. Problem-solvers with great attention to detail and a desire to grow. Dependable individuals looking to build a career, not just find a job. Why Work With Us? Competitive Pay – £12.48/hour with Fortnightly Pay. Career Growth – Unlock opportunities for training and advancement. Work-Life Balance – 37.5 hours per week with a flexible schedule. Amazing Perks: Refer-a-Friend Bonus (£750 per referral). 29 days of annual leave (increasing with tenure). Health shield healthcare cash plan, private medical and dental insurance. Casual dress code, free parking, and on-site facilities. Schedule Full-time, permanent position: Shifts available between 8 am-10 pm, Monday to Sunday. Diversity & Inclusivity Our client is committed to creating an inclusive workplace that values diversity. Applications are welcomed from individuals of all backgrounds. (Please note: background checks, including credit and criminal records, are part of the recruitment process.) Start Date: 20 January
Fraud Advisor - Join a Major UK Bank employer: Core Group
Contact Detail:
Core Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Advisor - Join a Major UK Bank
✨Tip Number 1
Familiarize yourself with common fraud schemes and the tools used to combat them. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your problem-solving skills by working on case studies or scenarios related to fraud investigation. Being able to articulate your thought process during the interview can set you apart from other candidates.
✨Tip Number 3
Showcase your customer service experience, especially in challenging situations. Prepare examples that highlight your ability to remain empathetic and professional while resolving issues.
✨Tip Number 4
Network with professionals in the banking and fraud prevention sectors. Engaging with others in the field can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Fraud Advisor - Join a Major UK Bank
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Fraud Advisor position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Customer Service Skills: Since the role emphasizes exceptional customer service, provide specific examples in your CV and cover letter that demonstrate your ability to resolve customer issues effectively and empathetically.
Showcase Problem-Solving Abilities: In your application, include instances where you've successfully solved problems or adapted to fast-paced environments. This will show that you possess the qualities the bank is looking for in a candidate.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the language and values mentioned in the job description. Use keywords related to fraud investigation and customer support to make your application stand out.
How to prepare for a job interview at Core Group
✨Show Your Customer Service Skills
As a Fraud Advisor, exceptional customer service is key. Be prepared to share examples of how you've successfully resolved customer issues in the past, demonstrating your empathy and professionalism.
✨Demonstrate Problem-Solving Abilities
Highlight your problem-solving skills by discussing specific challenges you've faced and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarize Yourself with Fraud Prevention
Research common types of fraud and the tools used to combat them. Showing that you understand the landscape of fraud will impress your interviewers and demonstrate your commitment to the role.
✨Emphasize Adaptability
Since the role requires quick learning in a fast-paced environment, be ready to discuss times when you've had to adapt quickly to new situations or information. This will show that you're a dependable candidate who can thrive in their dynamic team.
