Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage the claims lifecycle and ensure top-notch customer service.
- Company: Core Group is dedicated to delivering exceptional service in insurance claims management.
- Benefits: Join a supportive team with opportunities for growth and development.
- Why this job: Be the key contact for customers and make a real impact on their experience.
- Qualifications: Previous experience in administration or customer service is preferred.
- Other info: Great opportunity for those looking to build a career in customer service.
The predicted salary is between 24000 - 36000 £ per year.
Core Group are hiring! Job Title: Customer Service Adviser Job Summary: We are looking for a skilled and knowledgeable Claims Handler with a passion for excellent customer service to join our local team. In this role, you will help ensure that every touchpoint is engaging, efficient, and effective. As the first point of contact for our customers, you will manage job lifecycle workflows related to Restoration and Reinstatement following insurance claims. Striving to deliver the highest level of customer experience, you will be a key liaison between the policyholder, the insurance company, our in-house field teams (technicians, trades, and managers), and sub-contractors. Responsibilities: Oversee the claims lifecycle from receipt of the initial instruction to job completion. Take responsibility for all administrative aspects of each claim, ensuring that client systems/portals (including case notes, logs, and records) are accurately maintained and within agreed Service Level Agreements. Serve as a central point of contact for policyholders, insurance clients, field technicians, and office teams to ensure efficient and exemplary job completion. Manage the regional administrative resource, providing support and guidance to other administration staff within the team to maintain workflow and quality standards. Schedule trades according to job requirements on a day-to-day basis, optimizing time and minimizing travel. Order materials in advance when necessary to keep workflows uninterrupted. Take lead responsibility for assessing customer satisfaction with service and identifying any necessary remedial action. Qualifications and Experience: Previous experience in administration, claims handling, or customer service. Experience in planning and allocating work to field-based staff is preferred. Experience overseeing the work of others or supporting team workflow. An understanding of claims management tools and systems is an asset but not required. Preferred Skills: Strong literacy and numeracy skills. Proficiency in IT skills, including basic Excel use; experience with data analysis is a plus but not essential. Excellent communication skills with the ability to influence and engage effectively across all levels. If you are interested in this role please apply and we will contact you
Customer Service Adviser in Cwmbran employer: Core Group
Contact Detail:
Core Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser in Cwmbran
✨Tip Number 1
Familiarize yourself with the claims lifecycle process. Understanding each step will help you speak confidently about how you can manage workflows effectively during the interview.
✨Tip Number 2
Highlight your customer service experience. Be ready to share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Tip Number 3
Brush up on your IT skills, especially Excel. Being able to demonstrate your proficiency in managing data and maintaining records will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience in team management or support. Show how you've successfully coordinated with others to maintain workflow and quality standards in past positions.
We think you need these skills to ace Customer Service Adviser in Cwmbran
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Adviser position. Highlight key responsibilities and qualifications that resonate with your experience.
Tailor Your CV: Customize your CV to reflect relevant experience in administration, claims handling, or customer service. Emphasize any previous roles where you managed workflows or supported team operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage claims effectively. Use specific examples from your past experiences to demonstrate your skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Core Group
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Understand the Claims Lifecycle
Familiarize yourself with the claims lifecycle process, especially in relation to restoration and reinstatement. Being able to discuss how you would manage each stage of a claim will show that you are prepared and knowledgeable about the responsibilities of the position.
✨Highlight Your Administrative Skills
Since the role involves managing administrative aspects of claims, be ready to talk about your organizational skills and experience with maintaining accurate records. Mention any tools or systems you've used in the past to keep track of workflows and client communications.
✨Demonstrate Team Collaboration
This position requires working closely with various teams, so emphasize your ability to collaborate effectively. Share examples of how you've supported team members in previous roles and how you can contribute to maintaining workflow and quality standards.
