Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Greet members and guests, handle front desk activities, and provide exceptional customer service.
- Company: Join Core Development & Management, a leader in wellness and fitness services.
- Benefits: Enjoy a free Black Card membership, health insurance, 401(k), and flexible spending accounts.
- Why this job: Be part of a positive team culture while helping others achieve their fitness goals.
- Qualifications: Must be 18+, have a high school diploma, and possess strong customer service skills.
- Other info: Full-time role with opportunities for growth in a vibrant fitness environment.
The predicted salary is between 28800 - 42000 £ per year.
Member Services Representative Full Time
Join to apply for the Member Services Representative Full Time role at Core Development & Management
Member Services Representative Full Time
1 month ago Be among the first 25 applicants
Join to apply for the Member Services Representative Full Time role at Core Development & Management
Job Summary
The
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Benefits:
- 401(k)
- Health insurance
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties And Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Benefit Basics
All staff will also receive a free Black Card membership after 90 days of employment
As a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Wellness and Fitness Services
Referrals increase your chances of interviewing at Core Development & Management by 2x
Get notified about new Member Service Representative jobs in Falmouth, MA.
Hotel Front Desk – Guest Experience Specialist
Showroom Customer Service Representative
Mashpee, MA $40,000.00-$56,000.00 10 hours ago
Customer Service Representative Supervisor
Call Center Agent/Office Admininstrative Assistant
New Bedford, MA $33,150.00-$36,000.00 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Member Services Representative Full Time employer: Core Development & Management
Contact Detail:
Core Development & Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Representative Full Time
✨Tip Number 1
Familiarise yourself with the core values and mission of Planet Fitness. Understanding their commitment to creating a positive member experience will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by engaging in mock scenarios. Role-playing common situations you might encounter as a Member Services Representative can boost your confidence and prepare you for real-life interactions with members.
✨Tip Number 3
Network with current or former employees of Core Development & Management. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Showcase your passion for fitness during the interview process. Share personal experiences related to health and wellness, as this will resonate well with the hiring team and highlight your suitability for the role.
We think you need these skills to ace Member Services Representative Full Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any skills that align with the job description. Emphasise your ability to interact positively with members and your passion for fitness.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided exceptional customer service in the past and how you can contribute to creating a positive member experience.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and empathy. These are crucial for a Member Services Representative, so provide examples of how you've demonstrated these abilities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this role.
How to prepare for a job interview at Core Development & Management
✨Show Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've provided exceptional service in the past. Highlight your ability to handle difficult situations and maintain a positive attitude.
✨Demonstrate Your Passion for Fitness
Express your enthusiasm for fitness and health during the interview. Discuss any personal experiences or interests related to fitness that can show your alignment with the company's values and mission.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Show that you can empathise and respond thoughtfully, as this is crucial for the Member Services Representative role.
✨Prepare for Common Scenarios
Think about common scenarios you might face in this role, such as handling member complaints or answering questions about memberships. Prepare your responses to demonstrate your problem-solving skills and professionalism.
