At a Glance
- Tasks: Lead and develop operations teams to deliver exceptional customer outcomes in a regulated environment.
- Company: Join a dynamic financial services company focused on high-performance culture.
- Benefits: Enjoy a competitive salary and a comprehensive benefits package.
- Other info: We value diversity and welcome applications from all backgrounds.
- Why this job: Make a real impact by driving service quality and operational efficiency.
- Qualifications: Experience in managing operations in financial services and strong leadership skills.
The predicted salary is between 50000 - 60000 £ per year.
If you're a driven people leader with a strong pension or financial services operations background and a passion for delivering exceptional customer outcomes within a regulated environment, this could be the perfect next step in your career. Reporting to the Head of Pensions, you will take full ownership of the performance and day-to-day management of dedicated teams. You will be instrumental in driving a high-performance culture, ensuring all activity is delivered within FCA regulatory expectations — including Consumer Duty — while continuously improving service quality, team capability, and operational efficiency.
Essential Skills/Experience
- Proven experience managing operations or servicing teams in a regulated financial services environment
- Strong understanding of the FCA regulatory framework, including Consumer Duty obligations and good customer outcome principles
- Demonstrated ability to manage and develop teams, including conducting performance reviews, setting objectives, and delivering individual development plans
- Experience monitoring and managing KPIs and SLAs, with the ability to identify trends and take corrective action
- Solid background in quality management, control testing, and complaint handling — including root cause analysis and remediation
- Experience managing incidents, including escalation, closure, and embedding lessons learned across teams
- Ability to produce and analyse management information to drive informed operational decisions
- Experience managing third-party relationships with regulators and external suppliers
- Strong communication and stakeholder management skills at all levels
- Experience within a wrap platform, SIPP, or investment platform environment
- Background in continuous improvement or process redesign within an operational pensions context
- Experience delivering project work or change initiatives within a pensions operations setting
Core Responsibilities
- Lead, manage, and develop the operations and servicing teams, creating a high-performance, consumer-focused culture with clear goals and direction
- Take ownership of team KPIs, SLA measures, and quality standards — monitoring performance and implementing action plans to maintain consistently high service levels
- Oversee quality checking, complaint handling, breach reporting, escalation, and resolution processes, ensuring all activity meets the required compliance and quality standards
- Manage incident updates and closures — ensuring measures are in place to prevent recurrence and that learning outcomes are communicated effectively across the teams
- Produce and maintain management information, analysing trends and issues to make well-evidenced recommendations and implement appropriate solutions
- Ensure all policies, procedures, and process guides are kept accurate, up to date, and fit for purpose across both teams
- Complete and oversee performance reviews, development plans, and regular one-to-ones for team leaders, providing coaching, support, and constructive feedback
- Manage third-party relationships with regulators and external suppliers on behalf of the teams
- Identify development opportunities and implement solutions to minimise errors, reduce rework, and continuously improve the quality of service delivered to customers, advisers, and stakeholders
- Support and deliver routine project work and change requests as required
Benefits
- A highly competitive salary
- Wider benefits package (details available on application)
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16509
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
Operations Manager employer: Core Assets
At Core-Asset Consulting, we pride ourselves on being an exceptional employer that fosters a high-performance culture within the financial services sector. Our commitment to employee growth is evident through tailored development plans and a supportive work environment that encourages continuous improvement and innovation. Located in the heart of the UK, we offer a competitive salary and a comprehensive benefits package, making us an attractive choice for those seeking meaningful and rewarding careers in operations management.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Core Assets. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Core Assets.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Core Assets's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Core Assets
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Core Assets.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Core Assets will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Core Assets employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
