At a Glance
- Tasks: Lead the Auto-Enrolment team and ensure top-notch service delivery.
- Company: Join a leading financial services organisation in Newcastle.
- Benefits: Enjoy a highly competitive salary and career growth opportunities.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Make a real impact in pensions while developing your leadership skills.
- Qualifications: Experience in auto-enrolment pensions and strong team management skills.
The predicted salary is between 45000 - 55000 £ per year.
Our client, a leading financial services organisation, is seeking an experienced Auto-Enrolment Pension Manager to lead and oversee their auto-enrolment operations in Newcastle.
You will combine team leadership with operational oversight, managing day-to-day service delivery while ensuring high standards of quality, compliance and customer experience. This is an excellent opportunity for an experienced pensions professional to take ownership of a critical function and contribute to ongoing service improvement.
- Proven experience in auto-enrolment pensions within a financial services environment
- Strong understanding of auto-enrolment legislation and regulatory requirements
- Demonstrable experience managing and developing teams
- Strong operational management and organisational skills
- Experience in quality assurance, risk management and process improvement
- Ability to analyse data and use insights to enhance performance
- Excellent communication and stakeholder management skills
Core Responsibilities:
- Lead and manage the Auto-Enrolment team, ensuring delivery against KPIs, SLAs and quality standards
- Oversee the accurate and timely processing of auto-enrolment activities and queries
- Ensure compliance with relevant legislation, internal policies and operational controls
- Monitor team performance, providing coaching, training and development support
- Manage quality assurance, complaint handling, incident reporting and escalation processes
- Analyse management information to drive performance improvements and operational efficiency
- Maintain and enhance processes, procedures and documentation
- Identify and mitigate risks through effective controls and oversight
- Collaborate with internal teams and third parties to ensure seamless service delivery
- Contribute to continuous improvement initiatives and operational projects
A highly competitive salary.
Auto Enrolment Pension Manager in Newcastle upon Tyne employer: Core-Asset-Consulting
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