At a Glance
- Tasks: Deliver top-notch customer service and resolve queries in a fast-paced environment.
- Company: Join a leading financial services organisation with a strong reputation.
- Benefits: Contract role until May 2027, competitive pay, and valuable experience.
- Other info: Dynamic team atmosphere with opportunities for growth and development.
- Why this job: Make a real difference by helping customers and advisers every day.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Customer Service Advisor (16575) Edinburgh, Scotland
Core-Asset Consulting is working with a leading financial services organisation to recruit a number of Customer Service Advisers.
There are opportunities across two areas of the operation: administration and telephony.
Both roles are focused on delivering a high standard of service and positive customer outcomes within a fast-paced operational environment.
These are contract roles running until the end of May 2027 and based in the Gyle area of Edinburgh.
Essential Skills
- Previous experience in a customer service, administrative or operational environment.
- Strong written and verbal communication skills.
- Excellent attention to detail and the ability to process information accurately.
Desirable Skills
- Strong organisational skills, with the ability to prioritise workloads and manage multiple tasks.
- Previous experience within financial services, particularly platforms, pensions or investments would be beneficial.
- Good problem-solving skills and confidence investigating issues through to resolution.
- A positive and collaborative approach, with the ability to work effectively within a team.
- Good digital literacy and confidence using a variety of systems and applications.
- A customer-focused mindset with a commitment to delivering excellent outcomes.
- The ability to adapt to changing priorities within a fast-paced operational environment.
- Core Responsibilities
- Process customer and adviser requests accurately and within agreed service levels.
- Investigate and resolve customer and adviser queries, liaising with internal teams and stakeholders where required.
- Maintain accurate customer records and update information in line with business procedures and regulatory requirements.
- Act as a first point of contact for advisers and customers through telephony and digital support channels (telephony role).
- Support outbound customer contact and complete customer requests. (telephony role)
- Handle inbound customer and adviser queries once fully trained (telephony role).
- Deliver excellent customer service and resolve issues efficiently.
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Customer Service Advisor employer: Core-Asset-Consulting
Core-Asset Consulting is an exceptional employer, offering a dynamic work environment in the heart of Edinburgh's Gyle area. With a strong focus on employee development and a commitment to delivering outstanding customer service, team members benefit from comprehensive training and growth opportunities within the financial services sector. The collaborative culture fosters teamwork and innovation, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Core-Asset-Consulting.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Core-Asset-Consulting. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Core-Asset-Consulting.
How to prepare for a job interview at Core-Asset-Consulting
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Core-Asset-Consulting's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Core-Asset-Consulting offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
