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- Tasks: Lead a high-performing support team and ensure top-notch service delivery.
- Company: Leading investment firm with a focus on excellence and growth.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Make a significant impact while developing your leadership skills in a thriving industry.
- Qualifications: Experience in team leadership and a passion for customer service.
- Other info: Join a supportive team in Newcastle upon Tyne with great potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A leading investment firm is seeking a 1st Line Team Leader in Newcastle upon Tyne. The ideal candidate will manage a high-performing support team, ensuring service excellence while developing team capabilities.
Responsibilities include:
- Technical guidance
- Maintaining supplier relationships
- Monitoring SLAs
This role offers a fantastic opportunity for an experienced professional looking to make a significant impact within the organization.
Frontline Service Desk Lead - 1st Line in Newcastle upon Tyne employer: Core-Asset Consulting Ltd
Contact Detail:
Core-Asset Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Service Desk Lead - 1st Line in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at investment firms. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want you to show how your leadership style aligns with their mission. Tailor your examples to highlight your experience in managing high-performing teams.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. Focus on articulating your technical guidance skills and how you've maintained supplier relationships in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Frontline Service Desk Lead - 1st Line in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Frontline Service Desk Lead role. Highlight your leadership experience and any technical guidance you've provided in previous roles.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've managed high-performing teams and ensured service excellence in the past.
Showcase Your Technical Skills: Since this role involves providing technical guidance, don’t forget to mention any relevant technical skills or certifications you have. We want to see how you can contribute to maintaining supplier relationships and monitoring SLAs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to make an impact with us!
How to prepare for a job interview at Core-Asset Consulting Ltd
✨Know Your Stuff
Make sure you brush up on the technical skills relevant to the role. Understand the common issues a 1st Line Team Leader might face and be ready to discuss how you've tackled similar challenges in the past.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team before. Highlight your ability to motivate others, manage performance, and develop team capabilities. This is key for a role focused on managing a high-performing support team.
✨Understand SLAs and Supplier Relationships
Familiarise yourself with Service Level Agreements (SLAs) and how they impact service delivery. Be ready to discuss your experience in maintaining supplier relationships and ensuring that service excellence is achieved.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
