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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage user accounts across various platforms.
- Company: Join a market-leading firm in Newcastle, known for its commitment to diversity and inclusion.
- Benefits: Enjoy a competitive salary and a comprehensive benefits package with opportunities for growth.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact on users' experiences.
- Qualifications: Previous IT support experience and excellent communication skills are essential; a driver's licence is required.
- Other info: Flexible working options and a supportive environment for skill development await you.
The predicted salary is between 28800 - 43200 £ per year.
Job Description:
Our market leading client is seeking an IT Technician to join their growing team based in Newcastle.This 2nd line role is an excellent opportunity for someone who has IT support experience in a similar role and has experience of user support, troubleshooting issues and supporting the business at different levels.
Skills/Experience:
- IT support experience in a similar role
- Driver\’s licence
- Excellent interpersonal skills and ability to communicate effectively with a wide range of customers
- Strong team-worker
- Flexible approach and enthusiastic attitude
- Committed and self-motivated
Core Responsibilities:
- User Support (Windows 10/11,MacOS,iOS, Android):
- Creating/removing user accounts and managing access permissions, primarily via Active Directory, Exchange, and Microsoft 365
- Troubleshooting issues for Head Office & remote colleagues at all levels, ranging from adding printers to resolving software, hardware, and wireless/network connectivity issues
- Providing support to meeting room users and ensuring meeting room A/V equipment is operational
- Procuring, preparing, and rebuilding laptops for use by colleagues as required
- Installing job-specific programs required by some colleagues (for example: Sage, MS Visio)
- Liaising with third party providers to deliver requests
- Managing remote user VPN access including 2FA
- BYOD app support
- Server Support (Windows 2012 and up):
- Active Directory
- Exchange
- Group Policy
- Managing and maintaining the servers (with third party support) – Windows Virtual Servers (VMWARE)
- Sophos Enterprise Console
- PowerShell
- Telephony Support (Skype for Business &8×8)
- Creating user accounts
- Creating and managing hunt and call groups
- Managing IVR / call menus and greetings
- Changing team availability / opening hours
- Managing the Verba Call Recording system
- Other tasks
- Remote support to colleagues at other sites, with occasional alternative site visits when required
- Assisting with office moves
- Process & procedure documentation creation & update
- SME skill set training delivery to other IT team members
- Supporting I.T.Apprentice skill development within department
Benefits:
- A highly competitive salary
- Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16091
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we\’re committed to protecting and respecting your privacy.Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.We may change this policy from time to time, so please check this policy occasionally to ensure that you\’re happy with any changes.
By engaging with us (either by applying for a job we\’re advertising, registering through our website, or getting in touch with our business) you\’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users.For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
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IT Technician employer: Core-Asset Consulting Ltd
Contact Detail:
Core-Asset Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, Microsoft 365, and Windows Server. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've effectively communicated with users at different levels. This could include resolving technical issues or providing training, which is crucial for a role that involves user support.
✨Tip Number 3
Highlight your flexibility and enthusiasm by discussing any instances where you've adapted to changing priorities or taken on additional responsibilities. Employers appreciate candidates who can thrive in dynamic environments.
✨Tip Number 4
If you have experience with remote support or managing VPN access, be sure to mention it. Given the nature of the role, demonstrating your ability to assist remote colleagues will set you apart from other candidates.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially in user support and troubleshooting. Include specific examples of how you've resolved issues and supported users at different levels.
Craft a Strong Cover Letter: Write a cover letter that showcases your interpersonal skills and enthusiasm for the role. Mention your flexibility and commitment to teamwork, as these are key attributes for the position.
Highlight Technical Skills: In your application, emphasise your familiarity with Windows 10/11, MacOS, and mobile operating systems. Mention any experience with Active Directory, Exchange, and server management, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an IT Technician.
How to prepare for a job interview at Core-Asset Consulting Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with user support, troubleshooting, and the specific technologies mentioned in the job description, such as Windows 10/11, MacOS, and Active Directory. Bring examples of past issues you've resolved to demonstrate your problem-solving abilities.
✨Demonstrate Interpersonal Skills
Since this role requires effective communication with a wide range of customers, practice articulating your thoughts clearly. Think of scenarios where you successfully helped users and be ready to share those stories during the interview.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to changing situations. Prepare examples that showcase your collaborative spirit and how you've contributed to team success in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting skills and decision-making process. Practice responding to hypothetical scenarios related to IT support, such as resolving connectivity issues or managing user accounts, to show your analytical thinking.