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- Tasks: Provide IT support to staff, troubleshoot issues, and manage user access.
- Company: Join a leading fintech firm transforming small business digital engagement.
- Benefits: Enjoy a collaborative culture with opportunities for growth and learning.
- Why this job: Be part of a forward-thinking team making a real impact in tech.
- Qualifications: Experience in IT support, knowledge of macOS, and scripting skills required.
- Other info: Open to all applicants; commitment to diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Our client, a leading FinTech company in Edinburgh, is seeking an experienced IT Support professional to help maintain service levels and ensure business continuity during a period of team restructuring.
This role will suit a hands-on IT support specialist who takes pride in delivering high-quality technical support alongside excellent customer service. You will work closely with a small IT team, supporting both office-based and remote users across a broad range of systems and technologies. Experience within a macOS or Google Workspace environment would be advantageous, though not essential.
Essential Skills/Experience
- Proven experience in a hands-on IT support role
- Strong communication and interpersonal skills with a customer-focused approach
- Experience supporting macOS and Apple hardware
- Confidence troubleshooting audio-visual equipment
- A basic understanding of networking principles
- Familiarity with administering and supporting SaaS applications
- Strong problem-solving skills and the ability to work independently
Core Responsibilities
- Provide friendly, professional IT support to office-based and remote users, responding to tickets in line with agreed SLAs
- Work collaboratively with the IT team to prioritise tasks and manage support queues
- Support and troubleshoot meeting room audio-visual systems to ensure smooth day-to-day operations
- Maintain accurate records of IT assets and manage user access with strong attention to detail
- Follow, update and create documentation for common processes and system configurations
- Support the organisation\’s SaaS application stack, including user provisioning and issue resolution
- Assist with basic network troubleshooting, including Wi-Fi, LAN and connectivity issues
- Resolve a wide range of technical issues across hardware, software and user account management
Core-Asset Consulting is an equal opportunities recruiter, and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: (16363)
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we\\\’re committed to protecting and respecting your privacy.Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.We may change this policy from time to time, so please check this policy occasionally to ensure that you\\\’re happy with any changes.
By engaging with us (either by applying for a job we\\\’re advertising, registering through our website, or getting in touch with our business) you\\\’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users.For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
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IT Support employer: Core-Asset Consulting Ltd
Contact Detail:
Core-Asset Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Jamf Pro for MDM and Google Workspace. Having hands-on experience or even a basic understanding of these platforms can set you apart during the interview.
✨Tip Number 2
Brush up on your scripting skills, particularly in Bash and Python. Being able to demonstrate your ability to automate tasks or troubleshoot issues through scripts can showcase your technical prowess and problem-solving abilities.
✨Tip Number 3
Prepare to discuss your experience with audio-visual troubleshooting and networking principles. Be ready to provide examples of how you've resolved similar issues in past roles, as this will highlight your practical knowledge and adaptability.
✨Tip Number 4
Network with professionals in the IT support field, especially those who work with Apple hardware and SaaS applications. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could enhance your application.
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with macOS and Apple hardware. Include specific examples of your work with Mobile Device Management (MDM) and Google Workspace.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your problem-solving skills. Mention your scripting abilities and any experience you have with Audio Visual troubleshooting to stand out.
Highlight Relevant Skills: In your application, emphasise your hands-on IT support experience, knowledge of networking principles, and familiarity with SaaS applications. Use keywords from the job description to align your skills with what the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Core-Asset Consulting Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with macOS and Apple hardware. Highlight any specific instances where you've resolved technical issues, especially those related to Mobile Device Management (MDM) and Google Workspace.
✨Demonstrate Problem-Solving Abilities
During the interview, expect to be presented with hypothetical scenarios or real-life problems. Practice articulating your thought process in troubleshooting and resolving issues, particularly in networking and AV systems.
✨Familiarise Yourself with SaaS Applications
Since the role involves supporting various SaaS applications, brush up on your knowledge of common platforms. Be ready to discuss your experience with user provisioning and access control within these systems.
✨Emphasise Team Collaboration
The job requires effective collaboration with colleagues to prioritise support requests. Prepare examples of how you've worked in a team setting to improve IT support processes or resolve complex issues.
