At a Glance
- Tasks: Provide IT support to staff, troubleshoot issues, and manage user access.
- Company: Join a leading financial tech firm shaping digital engagement for small businesses.
- Benefits: Gain valuable experience in a dynamic environment with potential for growth.
- Other info: Temporary position with opportunities for networking and learning.
- Why this job: Be part of a forward-thinking team and enhance your tech skills.
- Qualifications: Hands-on IT support experience, strong macOS knowledge, and scripting skills.
Core-Asset Consulting is recruiting for an IT Support Analyst on behalf of our client, a leading financial technology organisation. This is an excellent opportunity to join a forward-thinking firm that is shaping the way small businesses engage with digital tools. This is an initial 3 month temporary position.
Responsibilities
- Provide day-to-day IT support to office-based and remote staff, primarily on Apple hardware and SaaS applications.
- Manage user provisioning, access control, and troubleshooting across the SaaS application stack.
- Support and administer core business systems, including Google Workspace and MDM solutions.
- Assist with network troubleshooting (Wi-Fi, LAN, connectivity).
- Resolve a wide range of technical issues, from hardware failures to account management queries.
- Support and troubleshoot meeting room AV systems.
- Maintain clear process documentation and contribute to knowledge-sharing within the IT team.
- Collaborate with colleagues to prioritise support requests effectively.
Qualifications
- Proven experience in a hands-on IT support role.
- Strong knowledge of macOS and Apple hardware support.
- Experience with Mobile Device Management (MDM), ideally Jamf Pro.
- Administration experience with Google Workspace.
- Scripting skills (e.g., Bash, Python).
- Knowledge of Audio Visual troubleshooting.
- A basic understanding of networking principles.
- Familiarity with SaaS application administration and support.
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
IT Support in Edinburgh employer: Core-Asset Consulting Ltd
Core-Asset Consulting is an exceptional employer, offering a dynamic work environment where innovation meets support. As part of a leading financial technology organisation, employees benefit from a culture that prioritises collaboration and professional growth, with opportunities to enhance technical skills in a forward-thinking setting. Located in the heart of the UK, this role provides a unique chance to engage with cutting-edge digital tools while contributing to the success of small businesses.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support in Edinburgh
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd troubleshoot issues with Apple hardware or SaaS applications, and be ready to share your thought process during the interview.
✨Tip Number 3
Showcase your skills! If you have experience with Google Workspace or MDM solutions, make sure to highlight that in conversations. Practical examples of how you've solved problems in the past can really impress potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining a forward-thinking firm like ours.
We think you need these skills to ace IT Support in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support role. Highlight your experience with macOS, Google Workspace, and any MDM solutions you've worked with. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills:In your application, don’t shy away from showcasing your troubleshooting prowess. Mention specific examples of technical issues you've resolved, especially those related to Apple hardware or SaaS applications. This will help us see your problem-solving abilities in action.
Keep It Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Core-Asset Consulting Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS and Apple hardware. Be ready to discuss your hands-on experience with troubleshooting, especially with SaaS applications and MDM solutions like Jamf Pro. The more specific examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share real-life scenarios where you've resolved technical issues. Whether it's a hardware failure or a tricky account management query, having a few stories up your sleeve will demonstrate your ability to think on your feet and tackle challenges head-on.
✨Familiarise Yourself with the Company’s Tools
Research the core business systems they use, such as Google Workspace. If you have experience with similar tools, highlight that during the interview. Showing that you understand their tech stack will give you an edge over other candidates.
✨Communicate Clearly and Collaboratively
Since you'll be working with both office-based and remote staff, practice explaining technical concepts in simple terms. Emphasise your ability to prioritise support requests and collaborate effectively with colleagues, as this is key in an IT support role.
