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- Tasks: Lead a global team to provide top-notch CRM support and manage complex user escalations.
- Company: A leading global asset management firm with a focus on excellence.
- Benefits: Competitive salary and a comprehensive benefits package.
- Why this job: Join a dynamic team and make a real impact in user experience.
- Qualifications: Experience with Microsoft Dynamics CRM and strong leadership skills.
- Other info: Opportunity for professional growth in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
A global asset management firm is looking for an experienced CRM Support Lead in Edinburgh on an initial 12-month contract. The role involves leading a high-volume support environment, developing a distributed team, and managing complex escalations to ensure excellent user experience.
Candidates should have experience with Microsoft Dynamics CRM, team leadership skills, and a proactive approach towards service excellence. A competitive salary and wider benefits package are offered.
CRM Support Lead — Scale a Global Team & Drive Excellence in Edinburgh employer: Core-Asset Consulting Ltd
Contact Detail:
Core-Asset Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Support Lead — Scale a Global Team & Drive Excellence in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the asset management and CRM space. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to show that we’re not just a fit for the role but also for the team. Tailor your answers to reflect how your experience with Microsoft Dynamics CRM aligns with their goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will help us articulate our leadership skills and proactive approach clearly, especially when discussing complex escalations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace CRM Support Lead — Scale a Global Team & Drive Excellence in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics CRM and team leadership. We want to see how you've driven excellence in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the CRM Support Lead role. Share specific examples of how you've managed complex escalations and improved user experiences.
Show Your Proactive Side: In your application, let us know about times when you took the initiative to solve problems or improve processes. We love candidates who are proactive and can drive service excellence!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Core-Asset Consulting Ltd
✨Know Your CRM Inside Out
Make sure you’re well-versed in Microsoft Dynamics CRM. Brush up on its features, functionalities, and common issues users face. Being able to discuss specific scenarios where you've successfully resolved CRM-related challenges will show your expertise.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams, especially in high-pressure environments. Discuss how you’ve developed team members and managed escalations effectively. This will demonstrate your capability to drive excellence in a distributed team.
✨Emphasise User Experience
Be ready to talk about how you prioritise user experience in your support strategies. Share instances where you’ve implemented changes based on user feedback or improved processes to enhance service delivery. This shows your proactive approach towards service excellence.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s current CRM challenges and their vision for the support team. This not only shows your interest but also gives you insight into how you can contribute to their goals. It’s a great way to engage with the interviewers!
